Team Leader - Empty Homes

Cobalt Housing; Knowsley; On-site; GBP 38,000 - 52,000; Full time

Job summary

Cobalt Housing is seeking a Team Leader to oversee the in-house Voids and Major Repairs Service, working with the Empty Homes Manager to ensure properties are returned to lettable standards. You will coordinate voids across around 6,000 homes, providing operational oversight and performance management while supporting service improvements.

The role focuses on managing contractors, suppliers and internal teams to deliver high-quality outcomes, reduce turnaround times, and enhance customer

Qualifications

• Experience leading teams responsible for repairs or maintenance programmes.
• Strong ability to manage contractor performance and budgets.
• Proven track record in improving turnaround times and customer satisfaction.

Responsibilities

• Coordinate delivery of void works across approximately 6,000 homes.
• Line manage operatives and oversee daily operations.
• Drive performance improvements and service efficiencies across the voids/severe repairs pathway.
• Ensure compliance, safety, and quality standards are upheld in line with targets.

Skills

Team leadership

Contractor management

Performance management

Cost control

Job description

This role supports the delivery of Cobalt's in-house Voids and Major Repairs Service, working closely with the Empty Homes Manager to ensure empty properties are returned to a safe, compliant, and lettable standard in line with agreed targets.
Operating within the Property Services Directorate, the Team Leader plays a key role in coordinating the delivery of void works across approximately 6,000 homes. The role focuses on operational oversight, performance management, and service improvement, ensuring contractors, suppliers, and internal teams deliver high-quality outcomes.
The postholder will work collaboratively across teams, with responsibility for line management of operatives. The role contributes to improving turnaround times, controlling costs, and enhancing customer experience, supporting Cobalt's wider commitment to safe, well-maintained homes and thriving communities.
Cobalt Housing is a registered housing association based in North Liverpool. We manage and maintain around 6,000 affordable homes in Fazakerley and Sparrow Hall, Croxteth and Norris Green.
We carry out a wide range of economic, neighbourhood and community regeneration activities and believe that, by providing quality places to live and support to those who need it, we play our part in developing thriving communities where people are proud to live and can be their best.