Voids Administrator — Social Housing Support

Mears Group PLC; Evesham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave plus bank hols

Life assurance

Pension scheme

Van & Fuel card

Employee Assistance Programme

Training and development opportunities

Volunteering leave

Job summary

Mears Group is seeking an Administrator to join our voids operations in Evesham. You will support day-to-day administrative functions across our housing repairs operations, handling communications, purchase orders, invoices, records, and customer service.

The role is a full-time permanent contract (42.5 hours per week), with work from 8am to 5pm, Monday to Friday, and a salary of up to £28,186.33 plus benefits.

Qualifications

• Experience in an administrative environment, ideally within the social housing sector.
• Experience in diary management and associated administrative tasks.
• Able to meet deadlines in a busy office and manage multiple tasks.
• Strong IT skills and proficiency with Microsoft Office applications.
• Excellent written, verbal, and interpersonal communication, with a customer service focus.

Responsibilities

• Supporting administrative tasks across void property operations and internal departments.
• Recording and responding to client, contractor, and service user communications via telephone and email.
• Managing materials requisitions, purchase orders, and invoicing processes for void refurbishment and repair activities.
• Inputting cost data to support timely completion, sign-off, and billing of void property work orders.
• Coordinating with operatives, supervisors, and subcontractors to support efficient turnaround of vacant properties.
• Monitoring progress of void works and liaising with colleagues for timely updates.
• Assisting with scheduling appointments, access arrangements, and property readiness activities.
• Maintaining company assets in line with policy and reporting damages.
• Attending meetings and training sessions as required.
• Upholding high standards of professionalism, health & safety, and customer care throughout the process.

Skills

Diary management

Administrative experience

Microsoft Office

Communication skills

Customer service

Time management

Tools

Microsoft Office

Computerised systems

Job description

Mears Group is seeking an Administrator to join our voids operations in Evesham. You will support day-to-day administrative functions across our housing repairs operations, handling communications, purchase orders, invoices, records, and customer service.

The role is a full-time permanent contract (42.5 hours per week), with work from 8am to 5pm, Monday to Friday, and a salary of up to £28,186.33 plus benefits.