Voids Administrator

Wates Group; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Wates Group is seeking a meticulous Voids Administrator in Minworth, near Birmingham. You will support supervisors and sub-contractors, manage documentation, and maintain accurate records to ensure void property works run efficiently and safely to client standards.

You’ll need strong Microsoft Office skills, especially Excel, and excellent communication. A proactive, team-focused attitude and attention to detail are essential as you liaise with clients and internal teams and prepare reports

Qualifications

• Proficiency in Microsoft Office, especially Excel (formulas knowledge will be tested).
• Strong verbal and written communication skills are essential.
• Commercial awareness and understanding of NHF schedules.

Responsibilities

• Provide administrative support to supervisors and contractors
• Ensure jobs are completed on time and in line with client guidelines
• Gather and manage Health & Safety documentation
• Prepare and distribute relevant paperwork/orders to sub-contractors
• Attend client meetings and resolve issues confidently
• Advise sub-contractors on company policies and procedures
• Respond to variation requests in line with client protocols
• Produce weekly job status reports and follow up on incomplete tasks
• Maintain and update spreadsheets, cost trackers, and client reports
• Review and sign off sub-contractor invoices; resolve queries with the commercial team

Skills

Microsoft Office

Excel formulas

Communication skills

Customer focus

Team player

Attention to detail

NHF schedules

Job description

Job Opportunity: Voids Administrator

Location: Minworth, Birmingham

Full-Time | Permanent

Are you a detail-oriented, proactive team player with strong administrative skills and a passion for supporting operational excellence? We're looking for a Voids Administrator to join our dynamic team and play a key role in ensuring void property works are completed efficiently, safely, and to client standards.

About The Role

Reporting to Void Supervisor, you'll support a team of supervisors and sub-contractors, helping to coordinate works, manage documentation, and maintain accurate records. You'll also liaise with clients and internal departments to ensure smooth operations and high-quality service delivery.

Key Responsibilities

• Provide administrative support to supervisors and contractors
• Ensure jobs are completed on time and in line with client guidelines
• Gather and manage Health & Safety documentation
• Prepare and distribute relevant paperwork/orders to sub-contractors
• Attend client meetings and resolve issues confidently
• Advise sub-contractors on company policies and procedures
• Respond to variation requests in line with client protocols
• Produce weekly job status reports and follow up on incomplete tasks
• Maintain and update spreadsheets, cost trackers, and client reports
• Review and sign off sub-contractor invoices; resolve queries with the commercial team

What We're Looking For

• Proficiency in Microsoft Office, especially Excel (formulas knowledge will be tested)
• Strong verbal and written communication skills
• Customer-focused with a flexible, “can-do” attitude
• A collaborative team player who's friendly and approachable
• High attention to detail and accuracy
• Commercial awareness and understanding of NHF schedules

Why Join Us?

• Be part of a supportive and professional team
• Opportunity to work closely with clients and contractors
• Develop your skills in a fast-paced, rewarding environment
• Make a real impact on service delivery and client satisfaction

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Our Commitments

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [e-mail]