Voids Administrator

Wates Smartspace; Birmingham; On-site; GBP 21,000 - 29,000; Full time

Job summary

Wates Smartspace in Minworth, Birmingham, is seeking a Voids Administrator to support a busy team. You will coordinate works, manage documentation, and maintain accurate records while liaising with clients and internal departments to ensure high-quality service delivery.

The role requires strong IT skills, attention to detail, and a proactive, collaborative attitude. DBS checks may apply; successful applicants will join a professional, supportive environment.

Qualifications

• Experience using Microsoft Office with strong Excel skills.
• Excellent verbal and written communication.
• Customer-focused with a flexible, can-do attitude.
• Collaborative team player who is friendly and approachable.
• High attention to detail and accuracy.
• Commercial awareness and understanding of NHF schedules.

Responsibilities

• Provide administrative support to supervisors and contractors
• Ensure jobs are completed on time and in line with client guidelines
• Gather and manage Health & Safety documentation
• Prepare and distribute relevant paperwork/orders to sub-contractors
• Attend client meetings and resolve issues confidently
• Advise sub-contractors on company policies and procedures
• Respond to variation requests in line with client protocols
• Produce weekly job status reports and follow up on incomplete tasks
• Maintain and update spreadsheets, cost trackers, and client reports
• Review and sign off sub-contractor invoices; resolve queries with the commercial team

Skills

Excel formulas

Verbal communication

Written communication

Customer focus

Team player

Attention to detail

NHF schedules

Job description

Voids Administrator

Location: Minworth, Birmingham

Full-Time | Permanent

Are you a detail-oriented, proactive team player with strong administrative skills and a passion for supporting operational excellence? We're looking for a Voids Administrator to join our dynamic team and play a key role in ensuring void property works are completed efficiently, safely, and to client standards.

About the Role

Reporting to Void Supervisor, you'll support a team of supervisors and sub-contractors, helping to coordinate works, manage documentation, and maintain accurate records. You'll also liaise with clients and internal departments to ensure smooth operations and high-quality service delivery.

Key Responsibilities

• Provide administrative support to supervisors and contractors
• Ensure jobs are completed on time and in line with client guidelines
• Gather and manage Health & Safety documentation
• Prepare and distribute relevant paperwork/orders to sub-contractors
• Attend client meetings and resolve issues confidently
• Advise sub-contractors on company policies and procedures
• Respond to variation requests in line with client protocols
• Produce weekly job status reports and follow up on incomplete tasks
• Maintain and update spreadsheets, cost trackers, and client reports
• Review and sign off sub-contractor invoices; resolve queries with the commercial team

What We're Looking For

• Proficiency in Microsoft Office, especially Excel (formulas knowledge will be tested)
• Strong verbal and written communication skills
• Customer-focused with a flexible, “can-do” attitude
• A collaborative team player who's friendly and approachable
• High attention to detail and accuracy
• Commercial awareness and understanding of NHF schedules

Why Join Us

• Be part of a supportive and professional team
• Opportunity to work closely with clients and contractors
• Develop your skills in a fast-paced, rewarding environment
• Make a real impact on service delivery and client satisfaction

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available.