Void Management Officer

Nacro; Lincoln; On-site; GBP 30,000 - 42,000; Full time

Job summary

Nacro is seeking a dedicated professional to manage voids across a large geographic patch, ensuring properties are restored quickly and cost-effectively to a high standard. You will inspect, order repairs and furniture, and track progress to maximise rental income.

You will travel extensively, liaising with internal teams and external contractors to resolve delays and improve processes. A strong organisational mindset and proactive problem-solving are essential.

Qualifications

• Experience in property management or void management is essential.
• Ability to travel extensively within a large geographical patch.
• Strong organisational and time management skills are required.

Responsibilities

• Manage voids from notification to ready-to-let.
• Conduct pre- and actual-void inspections to identify works.
• Coordinate repairs, furniture/equipment orders, and progress tracking.
• Provide regular updates on void performance to management.
• Collaborate with contractors, leasing teams and landlords to resolve delays.
• Suggest process improvements to reduce void times.

Skills

Time management

Organisation

Problem solving

Driving licence

IT proficiency

Team collaboration

Tools

Housing management systems

Microsoft Office

Job description

Role Overview: To manage the turnaround of void (empty) properties ensuring they are re-let efficiently, cost-effectively, and to a high standard. The role involves carrying out inspections, raising repairs, ordering furniture and equipment, tracking and chasing progress and post inspecting completed works to minimise void periods and maximize rental income. The post will cover a large geographical area so extensive travel will be required.

Key Responsibilities:

• Responsible for void management in a designated large geographical patch, specifically from when notification that a property is going to be void to making the property ready to let.
• Carry out pre and actual void inspections to identify repairs and works required, and order any replacement furniture, furnishings and equipment. Carry out a further pre-let inspection to ensure property is ready to let to a high standard.
• Track and chase progress on all void works and ensure properties are ready for re-letting within target timescales.
• Provide regular updates and reports to management on void performance.
• Focus on any delays in completion of works, problem solving with Nacro operational teams, contractors, Nacro’s leasing team, landlords and other registered providers to resolve any issues delaying the completion of void works
• Identify and suggest improvements to processes, to enhance efficiency and reduce void and repair completion times.

Who Will Thrive in This Role?

• Resilient individuals who know how to maintain a healthy work-life balance.
• Problem-solvers who enjoy thinking creatively to overcome challenges.
• Emotionally intelligent people who understand and respond to human behaviour.
• Team players eager to collaborate and contribute positively.
• Experience of working in a property management environment, dealing with repairs, health and safety checks and/or void management
• Knowledge of property maintenance/repairs identification.
• Strong organisational and time management skills.
• The ability to work on your own initiative.
• Ability to work collaboratively across teams and with external contractors.
• IT proficiency (e.g., housing management systems, Microsoft Office).
• There will be extensive travel in this role so a valid UK driving licence and a car available and willingness to travel to the location of properties within a designated region (and at times to cover neighbouring regions) is required.

Your duties may vary from time to time within the broad remit of your role and grade. You are required to undertake any such reasonable and appropriate duties.

• Full UK driving license
• Access to a vehicle and business car insurance (mileage reimbursed at 45p per mile).
• Willingness to travel for business purposes.

Notes: We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role. Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK Applicants must have the right to work in the UK.