Voice and Unified Communications Projects Engineer (MS Teams Administrator

EAST LONDON NHS FOUNDATION TRUST; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent healthcare organization in the UK seeks a Voice and Unified Communications Projects Engineer to lead the migration of legacy telephony services to Microsoft Teams. You will manage deployments, support users, and ensure compliance with governance processes. The ideal candidate has significant experience in Microsoft Teams administration and UC migration. This role involves on-site work across East London and requires effective communication and organizational skills. The team values flexibility and provides a supportive environment.

Qualifications

• Strong experience in Microsoft Teams Voice administration.
• End‑to‑end UC migration experience, particularly from legacy voice platforms.
• On‑site role across East London, Luton and Bedfordshire.

Responsibilities

• Lead the migration of legacy telephony services to Microsoft Teams Voice.
• Conduct site‑based readiness assessments for network, Wi‑Fi, and device checks.
• Provide on‑site troubleshooting, user training and go‑live support.

Skills

Microsoft Teams Voice administration

UC migration experience

Organisational skills

Technical skills

Effective communication

Job description

Job Title

Voice and Unified Communications Projects Engineer (MS Teams Administrator)

Key Responsibilities

• Lead the migration of legacy telephony services to Microsoft Teams Voice.
• Configure, deploy and support Teams endpoints (handsets, headsets, common‑area devices).
• Conduct site‑based readiness assessments for network, Wi‑Fi, switching, cabling and device checks in collaboration with Operations teams.
• Plan, prepare and execute cutovers with the Voice & UC Programme team, including auto attendants, call queues, resource accounts, dial plans, call routing and endpoint profiles.
• Coordinate number ports and support third‑party telcos.
• Provide on‑site troubleshooting, user training and go‑live support.
• Maintain accurate documentation (workbooks, site inventories, cut‑over plans, RAID logs).
• Ensure all deployments comply with Trust governance, downtime authority and change‑freeze processes.
• Represent Digital Voice & UC as a subject‑matter expert on‑site.
• Assist Business Analysts in conducting detailed site surveys for hardware, VLANs and infrastructure readiness.
• Perform physical deployment of handsets and UC equipment, ensuring smooth migration for clinical and operational services.

Key Activities (Telephony migration & support)

• Migrate services from legacy systems such as Avaya, BT, MSD, PSTN.
• Coordinate number ports with telco suppliers and ensure smooth cutovers.
• Test inbound/outbound routing, call flows and contingency arrangements.
• Provide second and third line UC engineering support during go‑live.

Stakeholder Engagement

• Work with site managers, Estates, Digital Networks, SD‑WAN team and other partners to ensure readiness.
• Communicate clearly about go‑lives, outages and timelines.
• Provide training and on‑site guidance to staff.

Requirements

• Strong experience in Microsoft Teams Voice administration.
• End‑to‑end UC migration experience, particularly from legacy voice platforms (PSTN, Avaya, etc.) to MS Teams.
• On‑site role across East London, Luton and Bedfordshire with frequent travel; own transport required.
• London‑based or within short commutable distance.
• Excellent organisational, proactive and technical skills.
• Effective communication skills with clinical and operational leaders.

Additional Information

The role is part of the ELFT’s Digital Voice & UC team, which values flexibility and embraces a flexible working environment.