Visual Merchandising Supervisor

SWAROVSKI; Greater London; On-site; GBP 29,000 - 46,000; Full time

Benefits offered by this job

Monthly bonus scheme

60% staff discount on RRP

Volunteer day

Season Ticket Loan

Employee Assistance Programme

Job summary

Swarovski in London is seeking a Visual Merchandising Supervisor to drive impeccable in-store presentation and consistent brand storytelling. You will lead by example, coach store teams, and ensure VM standards align with seasonal campaigns.

Working closely with Store Manager, Planning, and Marketing, you’ll shape window displays, lighting, and props, turning high-end product stories into memorable customer experiences while delivering strong commercial results.

Qualifications

• Experienced in a multicultural retail environment, preferably in luxury fashion, cosmetics, or lifestyle brands.
• Demonstrate a strong sense of style and a genuine passion for visual merchandising.
• Excellent customer service skills and digital proficiency.
• A winning personality to easily establish a trustful relationship and empower others.
• Responsible and able to take ownership with great organizational skills.
• Curious, empathetic, and results-driven team player with a commercial mindset.

Responsibilities

• Execute VM guidelines to ensure impeccable in‑store presentation and brand consistency.
• Act as a VM advocate and role model, inspiring the team and championing high visual standards every day.
• Plan and implement window zoning, rotations, and in‑store displays in line with VM guidelines.
• Train and coach store teams to maintain VM standards and deliver inspiring visual storytelling.
• Collaborate with the Store Manager, Planning, and Marketing teams to adapt VM concepts to local market needs.
• Monitor displays, lighting, props, and furniture to maintain excellent store conditions.
• Support the execution of VM for events, initiatives, and seasonal campaigns.

Skills

Customer service

Digital proficiency

Team leadership

Organizational skills

Commercial mindset

Empathy

Job description

At Swarovski, your creativity tells our story, your eye for detail sets the stage, and your work shapes how customers experience our brand.

Ready to turn store environments into unforgettable brand moments? Join our retail team and bring our collections to life with artistry, precision, and a touch of brilliance.

As a Visual Merchandising Supervisor, you’ll act as a Swarovski advocate, ensuring consistency, quality, and sophisticated visual merchandising to WOW the customer. You’ll deliver an exceptional service and brand experience, while remaining commercially focused and inspiring your team.

About The Job

• Execute VM guidelines to ensure impeccable in‑store presentation and brand consistency
• Act as a VM advocate and role model, inspiring the team and championing high visual standards every day
• Plan and implement window zoning, rotations, and in‑store displays in line with VM guidelines
• Train and coach store teams to maintain VM standards and deliver inspiring visual storytelling
• Collaborate with the Store Manager, Planning, and Marketing teams to adapt VM concepts to local market needs
• Monitor displays, lighting, props, and furniture to maintain excellent store conditions
• Support the execution of VM for events, initiatives, and seasonal campaigns

About You

• Experienced in a multicultural retail environment, preferably in luxury fashion, cosmetics, or lifestyle brands
• Demonstrate a strong sense of style and a genuine passion for visual merchandising
• Excellent customer service skills and digital proficiency
• A winning personality to easily establish a trustful relationship and empower others
• Responsible and able to take ownership with great organizational skills
• Curious, empathetic, and results-driven team player with a commercial mindset

What We Offer

• Competitive salary
• Monthly bonus scheme
• Industry leading, generous staff discount (60% off the RRP) starting on your first day
• 30% off the RRP on Swarovski Created Diamonds
• Enhanced annual holiday entitlement
• 1 x paid Volunteering Day each year
• Food & refreshments provided in store to be enjoyed during your shift
• Staff Referral Bonus – up to £250
• Jubilee Awards to celebrate key service milestones
• Annual Awards to celebrate and recognize your achievements
• Season Ticket Loan
• Exclusive access to our Employee Assistance Programme (EAP) provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service.
• Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts (UK only)
• Opportunities for career development

Many of our Visual Merchandising Supervisors grow into leadership or specialist roles, such as Visual Merchandiser, Store Manager, or District Manager roles. We support your development so you can build a career that matches your ambitions.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.