Visitor Services Manager

SWANAGE TOWN COUNCIL; Swanage; On-site; GBP 28,000 - 36,000; Full time

Job summary

Swanage Town Council seeks a proactive Visitor Services Manager to lead our information centre and allied facilities. You’ll manage a diverse team, drive excellent customer service, and develop ideas to improve the visitor experience across Swanage.

Based Thursday to Monday, the role involves weekend and bank holiday work and provides LGPS membership and generous leave. A passion for Swanage and strong organisational skills are essential.

Qualifications

• Experience leading a team in a public-facing role.
• Strong customer service ethos and problem-solving approach.
• Excellent organisational and planning skills.
• Willingness to work weekends/bank holidays in Swanage.

Responsibilities

• Lead the Visitor Services team and oversee Swanage Information Centre, Beach Huts, Beach Gardens Sports Park, Boat Park and Friday Market.
• Coordinate actions with colleagues, contractors and partner organisations.
• Ensure issues are dealt with promptly and effectively with a focus on service excellence.
• Develop ideas to enhance the visitor experience for residents and visitors alike.

Skills

Team leadership

Customer service

Organisational skills

Problem solving

Job description

Are you passionate about Swanage and creating outstanding visitor experiences? Swanage Town Council is looking for an enthusiastic, proactive and people-focused Visitor Services Manager to lead our diverse visitor services team and help make Swanage an even better place to visit.

From our award-winning Swanage Information Centre and much-loved Beach Huts to Beach Gardens Sports Park, the Boat Park and Friday Market, you'll oversee a diverse range of services, lead and motivate a team of staff, and bring fresh ideas to enhance the experience we offer residents and visitors alike.

Working as the Council's lead operational officer at weekends and on bank holidays, you'll respond to issues across the Council's services and responsibilities, coordinate appropriate action with colleagues, contractors and partner organisations, and ensure matters are dealt with promptly and effectively.

If you're a confident team leader with excellent organisational skills, a practical approach to problem-solving and a passion for delivering great customer service, this could be the opportunity for you.

The role is based on a five-day working week, Thursday to Monday, and includes weekend and bank holiday working.

The role includes membership of the Local Government Pension Scheme (LGPS) and 26 days annual leave, increasing to 29 days after five years of continuous service.