Visitor Services Manager: Swanage Town Council

Dorset Council UK; Swanage; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

LGPS

Annual leave (26–29 days)

Job summary

Swanage Town Council is seeking a proactive Visitor Services Manager to lead the Swanage Information Centre and other visitor services. The role is 37 hours per week, Thursday to Monday, with weekend and bank holiday work. You will guide a diverse team and implement ideas to improve visitor experiences for residents and visitors alike.

The position offers LGPS membership and 26 days annual leave (rising to 29 after five years). Salary range £31,015–£33,673 and a five-day week in Swanage, Dorset.

Responsibilities

• Oversee a diverse range of visitor services and lead the visitor services team.
• Respond to issues across the Council's services and coordinate action with colleagues, contractors and partners.
• Provide weekend and bank holiday leadership and ensure high standards of customer service.

Job description

Visitor Services Manager

Grade 6 SCP 15-20 (£31,015 - £33,673)

Hours - 37 hours per week | Working pattern: Thursday to Monday

Are you passionate about Swanage and creating outstanding visitor experiences? Swanage Town Council is looking for an enthusiastic, proactive and people-focused Visitor Services Manager to lead our diverse visitor services team and help make Swanage an even better place to visit.

From our award-winning Swanage Information Centre and much-loved Beach Huts to Beach Gardens Sports Park, the Boat Park and Friday Market, you’ll oversee a diverse range of services, lead and motivate a team of staff, and bring fresh ideas to enhance the experience we offer residents and visitors alike.

Working as the Council's lead operational officer at weekends and on bank holidays, you'll respond to issues across the Council's services and responsibilities, coordinate appropriate action with colleagues, contractors and partner organisations, and ensure matters are dealt with promptly and effectively.

If you’re a confident team leader with excellent organisational skills, a practical approach to problem-solving and a passion for delivering great customer service, this could be the opportunity for you.

The role is based on a five-day working week, Thursday to Monday, and includes weekend and bank holiday working.

The role includes membership of the Local Government Pension Scheme (LGPS) and 26 days annual leave, increasing to 29 days after five years of continuous service.

Applications close: 20th November 2026 - 12 noon

Proposed interview date: Late November 2026

Swanage Town Council is an equal opportunities employer

Swanage Town Council - Town Hall

High Street

Swanage

Dorset BH19 2NZ

Telephone [phone]

Email [e-mail]