Visitor Services Assistant

Sodexo Group; Colchester; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Mental health resources

Employee Assistance Programme

Free health app and 24/7 GP access

Discounts on high street brands

Salary finance tools

Life insurance

Full training and protective uniform

Learning and development opportunities

Cycle to Work scheme

Flexible working

Job summary

Sodexo is seeking a Visitor Services Assistant at Colchester Hospital to deliver warm, professional service at the main reception and Welcome Desk. You will support patients, visitors and staff with enquiries and service requests, and handle calls across portering, transport, security, housekeeping, catering, estates, linen and laundry services.

You will log requests on relevant systems, process cash transactions, issue visitor passes and maintain accurate records, while upholding

Qualifications

• Experience in customer service, facilities management or team leadership.
• Strong communication and interpersonal skills.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Provide friendly, professional service at main reception and Welcome Desk.
• Assist patients, visitors and staff with enquiries, directions and requests.
• Respond to calls and emails related to portering, transport, security and other services.
• Record requests on FM First and Health Roster with reference numbers.
• Log staff absences and update leave records.
• Operate badge access systems and issue visitor passes per security rules.
• Support car parking enquiries, payments and PCN admin.
• Process cash transactions and maintain audit records.
• Carry out general admin, data entry and filing.
• Handle complaints professionally and escalate when needed.
• Maintain confidentiality and follow governance, safety and Trust procedures.
• Collaborate with ward managers to ensure smooth service delivery.

Skills

Customer service

Facilities management

Team leadership

Microsoft Office

Tools

Microsoft Office

Job description

The following content displays a map of the jobs location - Colchester

Healthy outcomes start with positive patientexperiences.

Please take the time to read the attached jobdescription

Job Introduction

Healthy outcomes begin with greatpatient experiences.

We are looking for a professional, approachable and customer-focused VisitorServices Assistant to join our team at Colchester Hospital . In this varied frontline role, you will help createa welcoming and positive experience for patients, visitors and staff. You willsupport reception, helpdesk, cashier, car parking and general office serviceswhile ensuring enquiries and service requests are handled efficiently,sensitively and accurately. Join Sodexo and be part of something greater. Youbelong in a team where you can act with purpose and thrive in your way.

What you’ll do:

• Provide a friendly and professional service at the main reception and Welcome Desk.
• Assist patients, visitors and staff with enquiries, directions and service requests.
• Respond to calls and emails relating to portering, transport, security, housekeeping, catering, estates, linen and laundry services.
• Record requests accurately on systems such as FM First and Health Roster, providing task reference numbers where required.
• Log staff absences, complete the relevant documentation and update absence and return-to-work records.
• Operate badge access systems and issue visitor passes in line with security procedures.
• Support car parking services, including enquiries, payments and Penalty Charge Notice administration.
• Process cash transactions, complete daily reconciliations and maintain accurate records for audit purposes.
• Carry out general administrative duties, including data entry, filing, document handling and spreadsheet updates.
• Handle complaints and sensitive enquiries professionally, escalating issues when appropriate.
• Maintain confidentiality and follow information governance, health and safety and Trust procedures.
• Work collaboratively with colleagues, ward managers and service users to support smooth service delivery across hospital and community sites.

What you bring:

• Previous experience in a customer service, facilities management or team-leading environment.
• Excellent communication and interpersonal skills, with a polite, caring and professional approach.
• Strong organisational and administrative abilities.
• The ability to manage several priorities accurately within a fast-paced environment.
• Confidence handling cash, maintaining records and working with sensitive information.
• A good understanding of confidentiality and the importance of protecting patient privacy and dignity.
• The ability to remain calm, empathetic and helpful when handling difficult or sensitive interactions.
• Competence using Microsoft Office and reporting tools.
• Experience within an NHS or healthcare environment would be advantageous.
• Knowledge of access control, visitor management, parking systems or PCN procedures would also be beneficial.

What we offer:

Working at Sodexo isn’t just a job — it’s a chance tomake a difference every day. You'll be part of a supportive team, act withpurpose, and thrive in a role where your work matters. We also offer a range ofbenefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

We may close this advert early if wereceive a high number of applications — so don’t wait!

About Sodexo

At Sodexo, our purpose is to create a better every dayfor everyone to build a better life for all. As the global leader in services thatimprove the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food andFM Services, Benefits & Rewards Services and Personal & Home Services .

We are committed tobeingan inclusive employer. Weare a forces friendly employer. We welcome and encourage applications from peoplewith a diverse variety of experiences, backgrounds, and identities . We encourage our employees to get involved with ourEmployee Networks such as Pride, Sodexo Parents & Carers, SodexoDisability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed tochanging attitudes towards disability, and making sure disabled people have thechance to fulfil their aspirations . We run a DisabilityConfident interview scheme for candidates with disabilities who meet theminimum selection criteria for the job.

Sodexo Disability, Ability network, So Together,Generations and Origins.