Visitor Services Assistant

Sodexo Group; Colchester; Hybrid; GBP 13,776,000 - 16,531,000; Part time

Benefits offered by this job

Uniform

Blue Light Card

Holidays

Job summary

Sodexo is seeking a Visitor Services Assistant for Colchester Hospital to provide friendly reception and support across services.

You will assist visitors, patients and staff, handle enquiries, payments and pass issuance, while maintaining confidentiality and working with various hospital teams. This role commits to a welcoming patient experience in a busy NHS setting.

Qualifications

• Experience in customer service or facilities management.
• Strong organisational and administrative abilities.
• Commitment to confidentiality and patient privacy.
• Ability to multitask in a fast-paced environment.
• Experience with cash handling is beneficial.
• Experience in NHS/healthcare environment is advantageous.

Responsibilities

• Provide a friendly, professional service at the main reception and Welcome Desk.
• Assist patients, visitors and staff with enquiries, directions and service requests.
• Respond to calls and emails relating to portering, transport, security, housekeeping, catering, estates, linen and laundry.
• Record requests on systems such as FM First and Health Roster with task reference numbers.
• Log staff absences and update return-to-work records.
• Operate badge access systems and issue visitor passes per security procedures.
• Support car parking services, including payments and PCN administration.
• Process cash transactions and complete daily reconciliations.
• Carry out general administrative duties including data entry and filing.
• Handle complaints professionally and escalate when appropriate.
• Maintain confidentiality and information governance and follow Trust procedures.
• Collaborate with ward managers and service users to ensure smooth delivery across sites.

Skills

Customer service

Facilities management

Team leadership

Communication skills

Microsoft Office

Cash handling

Data entry

Confidentiality & privacy

Tools

FM First

Health Roster

Office software

Job description

Job Description

Healthy outcomes start with positive patient experiences.

• 15 Hours / 2 over 7 days (include weekends)
• £12.92 per hour
• Uniform / Blue Light Card
• Holidays
• Location is Colchester Hospital

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: CO4 5JL

Please take the time to read the attached job description

Job Introduction

Healthy outcomes begin with great patient experiences.

We are looking for a professional, approachable and customer-focused Visitor Services Assistant to join our team at Colchester Hospital. In this varied frontline role, you will help create a welcoming and positive experience for patients, visitors and staff. You will support reception, helpdesk, cashier, car parking and general office services while ensuring enquiries and service requests are handled efficiently, sensitively and accurately. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your way.

What you’ll do:

• Provide a friendly and professional service at the main reception and Welcome Desk.
• Assist patients, visitors and staff with enquiries, directions and service requests.
• Respond to calls and emails relating to portering, transport, security, housekeeping, catering, estates, linen and laundry services.
• Record requests accurately on systems such as FM First and Health Roster, providing task reference numbers where required.
• Log staff absences, complete the relevant documentation and update absence and return-to-work records.
• Operate badge access systems and issue visitor passes in line with security procedures.
• Support car parking services, including enquiries, payments and Penalty Charge Notice administration.
• Process cash transactions, complete daily reconciliations and maintain accurate records for audit purposes.
• Carry out general administrative duties, including data entry, filing, document handling and spreadsheet updates.
• Handle complaints and sensitive enquiries professionally, escalating issues when appropriate.
• Maintain confidentiality and follow information governance, health and safety and Trust procedures.
• Work collaboratively with colleagues, ward managers and service users to support smooth service delivery across hospital and community sites.

What you bring:

• Previous experience in a customer service, facilities management or team-leading environment.
• Excellent communication and interpersonal skills, with a polite, caring and professional approach.
• Strong organisational and administrative abilities.
• The ability to manage several priorities accurately within a fast-paced environment.
• Confidence handling cash, maintaining records and working with sensitive information.
• A good understanding of confidentiality and the importance of protecting patient privacy and dignity.
• The ability to remain calm, empathetic and helpful when handling difficult or sensitive interactions.
• Competence using Microsoft Office and reporting tools.
• Experience within an NHS or healthcare environment would be advantageous.
• Knowledge of access control, visitor management, parking systems or PCN procedures would also be beneficial.

What we offer:

Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Sodexo Disability, Ability network, So Together, Generations and Origins.