Visitor Experience Supervisor

Southampton City Council; Southampton; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Local government pension

Generous holiday entitlement

Flexible working options

Training and development

Health and wellbeing support

Employee volunteering

Job summary

Southampton City Council’s Museums, Art Gallery and Heritage Services is seeking a Visitor Experience Supervisor (Venues) to oversee practical delivery of venue quality standards and front of house operations. You will lead a team, coordinate rotas, supervise Visitor Experience Assistants and volunteers, and ensure visitors enjoy welcoming, safe and inclusive venues.

The role involves coordinating reception, retail, exhibitions and cafés, supporting venue hire and learning activities, handling

Qualifications

• Experience delivering front-of-house services in a cultural venue.
• Ability to supervise Visitor Experience Assistants and volunteers.
• Strong customer care and communication skills in a busy public setting.
• Reliable and well-organised with rotas and daily operations.

Responsibilities

• Lead daily venue operations and ensure welcoming, safe experiences.
• Supervise front-of-house staff and volunteers; manage customer enquiries.
• Support venue hire, learning activities, and income targets.
• Maintain standards across reception, retail, exhibitions and cafés.

Skills

Customer service

People supervision

Organisational skills

Communication skills

Job description

Visitor Experience Supervisor (Venues)

The Museums, Art Gallery and Heritage Servicesitswithin Southampton City Council’s Culture and Tourism Division and plays a vital role in sharing, celebrating and caring for Southampton’s rich art, history and heritage. Through Southampton City Art Gallery, SeaCity Museum, Tudor House & Garden and the city’s collections, we create opportunities for people to explore stories, ideas and experiences that connect communities, visitors and future generations.

We are a public-facing, people-centred service that brings together collections, exhibitions, learning, engagement, volunteering, commercial activity and venue operations. Our teams work collaboratively to provide welcoming, inclusive, safe and inspiring experiences for residents, schools, families, partners, communities and visitors to the city.

Joining the service means being part of a creative, supportive and ambitious team that is committed to excellent visitor experience, meaningful community connection and responsible care of the city’s heritage assets.

The Role

As Visitor Experience Supervisor (Venues), you will lead the practical delivery of venue quality standards and supervise the day-to-day front of house operation in one of our venues. You will help ensure visitors, volunteers, customers and colleagues experience welcoming, safe, well-presented and inclusive venues.

You will organise daily operations, support rotas, supervise Visitor Experience Assistants, act as a point of contact for volunteers, maintain standards across reception, retail, exhibitions and cafés, support venue hire and learning activity, manage customer enquiries, contribute to security and health and safety procedures, and help achieve income and service targets.

We are looking for someone confident, organised and supportive, with strong customer care skills and the ability to guide others in a busy public-facing environment. You will need to communicate clearly, respond calmly to operational priorities and model excellent visitor experience standards.

We have a posts available of 35hrs from Tuesday-Saturday.

If you are successful in being invited to interview, you may be asked to complete one or more interactive tasks on the day as part of the selection process.

Interview date will be on 7th or 9th September and will be confirmed after closing date.

What we can offer you:

Salary: The salary band for this role is £28,792 - £31,022 per annum (pro rata). The starting salary is £28,792 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent local government pension with 15.2% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25–31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Contact details for informal discussion:

For further information and details regarding the role, please contact the Museums Duty Manager at [e-mail]

Recruitment contact details:

Email: [e-mail]
Tel: [phone]
For more information about SCC please visit Southampton City CouncilFollow us on social media for regular updates on our featured jobs and latest news.
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