Assistant Visitor Experience Supervisor

Southampton City Council; Southampton; On-site; GBP 26,000 - 28,000; Part time

Benefits offered by this job

Local government pension

Death in service benefit

Generous holiday

Flexible working options

Training and development

Employee wellbeing support

Armed Forces Covenant

Staff discounts

Cycle to work

Volunteer days

Job summary

Southampton City Council’s Museums, Art Gallery and Heritage Services is seeking an Assistant Visitor Experience Supervisor (Venues) to help run venues and support front-of-house operations. The role focuses on customer care, 21 hours per week (Thursday to Saturday), and assisting with retail, learning and exhibitions activities.

You will assist supervisors with daily operations, cash handling and health & safety procedures, and may act as the responsible person for a building on duty.

Qualifications

• Practical, approachable and well organised.
• Strong customer care skills.
• Confidence to support colleagues, volunteers and visitors.
• Flexibility to work Thursday to Saturday (21 hours).

Responsibilities

• Support day-to-day running of venues and front of house.
• Assist supervisors with venue presentation, customer enquiries and cash handling.
• Support retail activity, reporting repairs and maintaining security.
• Assist events and learning activities; implement health and safety procedures.
• Act as responsible person for a building on day when required.
• Communicate clearly and maintain high standards across venues.

Job description

The Museums, Art Gallery and Heritage Servicesitswithin Southampton City Council’s Culture and Tourism Division and plays a vital role in sharing,celebratingand caring for Southampton’s rich art,historyand heritage. Through Southampton City Art Gallery, SeaCity Museum, Tudor House &Gardenand the city’s collections, we create opportunities for people to explore stories, ideas and experiences that connect communities,visitorsand future generations.

We are a public-facing, people-centred service that brings together collections, exhibitions, learning, engagement, volunteering, commercialactivityand venue operations. Our teams work collaboratively to provide welcoming, inclusive,safeand inspiring experiences for residents, schools, families, partners,communitiesand visitors to the city.

Joining the service means being part of a creative,supportiveand ambitious team that is committed to excellent visitor experience, meaningful communityconnectionand responsible care of the city’s heritage assets.

Assistant Visitor Experience Supervisor (Venues)

The Role

As Assistant Visitor Experience Supervisor (Venues), you will support the day-to-day running of our venues and help ensure the front of house team is organised to support visitors, volunteers, retail, commercial, catering, learning and exhibitions activity.

You willassistsupervisors with daily operations, venue presentation, customer enquiries, cash handling, retail activity, reporting repairs,maintainingsecurity, supportingeventsand learning activity, and implementing health and safety and emergency procedures. You may also act as the responsible person for a building on the day whenrequired.

We are looking for someone practical,approachableand well organised, with strong customer care skills and the confidence to support colleagues,volunteersand visitors. You will need to work flexibly, communicateclearlyand helpmaintainhigh standardsacross our venues.

The post is an Assistant Visitor Experience Supervisor role for 21hrs Thursday - Saturday.

If you are successful in being invited to interview, you may be asked to complete one or more interactive tasks on the day as part of the selection process.

Interview date will be on 7th or 9th September and will be confirmed after closing date.

Wwhat we can offer you:

Salary: The salary band for the role is £26,402 - £28,207 per annum (pro rata). The starting salaries are £26,402 with annual progression through the salary bands.

Here at SCC we have a range of different benefits, a few examples can be found below.

• Excellent local government pension with 15.2% employer contribution
• Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
• Generous holiday 25–31 days, based on role and service
• Flexible working options (role-dependent)
• Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
• Training and development, including coaching and mentoring
• Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
• Veteran-friendly employer with the Armed Forces Covenant
• Retail discounts and savings through the Southampton City Council benefits platform
• Discounted memberships at local sports and fitness centres
• Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
• Employee volunteering scheme with 2 paid days leave to volunteer

For further information on our benefits package please visit: Employee benefits (southampton.gov.uk)

Contact details for informal discussion:

For further information and details regarding the role, please contact the Museums Duty Manager at [e-mail]

Recruitment contact details:

Email: [e-mail]
Tel: [phone]

For more information about SCC please visit Southampton City CouncilFollow us on social media for regular updates on our featured jobs and latest news.
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