Welcome & Visitor Experience Manager

National Trust; Camberley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to NT places for you, a a?

Free entry to National Trust places (你

Job summary

National Trust's Winkworth Arboretum is seeking a Welcome Manager to lead the visitor reception and front-of-house operations. You will manage staff and volunteers to deliver warm, high-quality experiences and encourage visitor support for the charity.

Based on site near Godalming, Surrey, the role requires weekend rota coverage, duty management, and driving visitor numbers, membership and fundraising targets.

Qualifications

• Experience in visitor services, tourism, heritage or similar.
• Curious about people and committed to high service standards.
• Highly organised.
• A confident leader.
• Adept at managing financial performance.
• Adaptable and responsive under pressure.

Responsibilities

• Lead day-to-day visitor operation and manage a team (6 core, up to 12 at peak).
• Ensure all visitors are welcomed with a smile and high service standards.
• Drive visitor, membership and fundraising targets within the budget.
• Use data to tailor the visitor experience and plan seasonal activities.
• Oversee car park and bookshop operations as engagement and income channels.
• Carry out duty management and weekend rota coverage.

Skills

Visitor services experience

People-focused leadership

organisational skills

Confident leadership

Finance performance management

Adaptable under pressure

Job description

National Trust's Winkworth Arboretum is seeking a Welcome Manager to lead the visitor reception and front-of-house operations. You will manage staff and volunteers to deliver warm, high-quality experiences and encourage visitor support for the charity.

Based on site near Godalming, Surrey, the role requires weekend rota coverage, duty management, and driving visitor numbers, membership and fundraising targets.