Senior FM Assistant

Hampshire County Council; Winchester; On-site; GBP 26,000 - 27,000; Full time

Job summary

Hampshire County Council in Winchester is seeking a Senior FM Assistant to join the Facilities Management and Events team. The role blends hands‑on coordination with front‑of‑house service to ensure meetings, ceremonies and events run smoothly across our rooms and AV setups.

You will manage room layouts, AV setup, bookings in the in‑house system, attendee sign‑in and visitor escorting, plus event security and webcast delivery, delivering outstanding customer service.

Qualifications

• Supervisory skills and proven ability to lead a small team.
• Strong customer service and communication abilities.
• Willingness to work flexible hours including evenings and weekends.
• Proficient IT skills and ability to learn new systems.

Responsibilities

• Support setup and smooth running of meetings and events across multiple rooms.
• Coordinate with stakeholders to plan layouts and bookings in the room system.
• Provide AV equipment setup and basic technical support.
• Act as concierge for large meetings with attendee sign‑in and visitor escorting.
• Ensure event security and oversee council webcast delivery.

Skills

Customer service

Communication skills

Teamwork

Supervisory skills

IT skills

Tools

In-house room booking system

AV equipment setup

Job description

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Senior FM Assistant

Job Reference: HCC623307
Salary Range: £26,018 - £27,111 per annum
Work Location:Elizabeth II Court, Winchester
Hours per week: 37 (part-time hours will be considered)
Contract Type: Permanent
Closing Date: 17 September 2026
Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received

Are you passionate about delivering exceptional events and creating memorable experiences? We’re looking for a proactive and customer-focused Senior FM Assistant to join our Facilities Management team.

The Role:

An exciting opportunity has arisen for an organised, hardworking and enthusiastic individual to join our dynamic Events team at Hampshire County Council. The team provide a very diverse support role, with meetings, events and ceremonies taking place across the complex, which boasts over 80 meeting rooms with varying levels of specialist AV equipment. The Events team work closely with staff and external customers to ensure that meetings and events run smoothly and successfully.

This hands‑on role blends behind‑the‑scenes coordination with front‑of‑house service, ensuring the seamless delivery of meetings, functions, and events across our facilities.

What you’ll do:

Teamwork is an essential requirement of the role, enabling the team to be robust in providing an excellent standard of customer service. You will support each other to achieve common goals as well as individual targets.

You will play a key role in supporting the setup and smooth running of a wide variety of meetings and events. This includes collaborating with stakeholders to plan and arrange room layouts, providing AV equipment setup and basic technical support, and managing bookings through the in‑house room booking system.

The role also involves acting as a concierge for large meetings and high‑profile events, carrying out administrative duties such as attendee sign‑in and visitor escorting, and ensuring event security. Additionally, you will oversee the webcasting of Council meetings and consistently deliver outstanding customer service at every opportunity.

What we’re looking for:

We’re looking for someone who is confident, dependable, and experienced in a similar role. You’ll be a strong team player with proven supervisory skills and a genuine commitment to excellent customer service. Your communication skills will help you build positive relationships with a wide range of stakeholders and handle situations professionally and effectively.

Sound IT skills with a willingness to learn new systems and processes is essential. The role can be very demanding during peak periods, with flexible working necessary along with overtime opportunities in the evenings and at weekends.

We provide a flexible, inclusive, and motivating workplace where your talent is recognised and nurtured. You’ll be part of a supportive environment that encourages you to be your best, with opportunities to grow and develop in your role.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.