Visitor Centre Assistant

Shepherd Neame; Ospringe; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive pay

Life Insurance - 4 x salary (Pension)

Staff discounts

Wellbeing support

Company events

Job summary

Shepherd Neame is seeking a part-time Visitor Centre Assistant at our historic Faversham site. You’ll help deliver memorable experiences at weddings and events, welcome guests, and support bar operations with a cheerful, flexible approach.

Evening and weekend shifts are essential, and duties include setting up rooms, serving drinks, and maintaining a clean, safe venue. Join a team at Britain’s oldest brewer, where tradition meets hospitality.

Qualifications

• Customer-focused role at a busy visitor centre and events setting.
• Flexible availability including evenings and weekends.
• Willingness to assist across bars, tours, and events.

Responsibilities

• Prepare Visitor Centre and bars for events according to requirements.
• Operate tills/POS and serve drinks in line with standards.
• Close down venue following checklists and restock as needed.
• Assist with functions and guest service during events.
• Set up rooms and equipment for events; tidy and store afterwards.
• Ensure a clean, safe environment and follow Health & Safety rules.

Skills

Customer service

Cash handling

Event support

Food & beverage service

Tools

POS system

Job description

Visitor Centre Assistant – Welcome with a Smile!

Do you have a few hours to spare each week? Looking for a role that’s fun, flexible, and rewarding?

We’re on the lookout for Visitor Centre Assistants with bundles of energy and enthusiasm to join our team in Faversham. This is a varied role where you’ll help deliver unforgettable experiences at weddings, parties, concerts, and more in our unique venue.

If you’re friendly, adaptable, and confident, this could be the perfect opportunity for you!Hours will vary week to week and will include days, evenings and weekends, so flexibility is key. Please note: evening shifts can finish at midnight or occasionally as late as 1:00 am.

Where You’ll Be Working

Welcome Customers to the Home of Britain’s Oldest Brewer!

Our Visitor Centre in Faversham, Kent is where the story of Shepherd Neame comes to life. From guided tours through our historic brewery to tastings of our award-winning beers, this is the place where heritage meets hospitality.

We’re looking for enthusiastic, customer-focused individuals who love creating memorable experiences. If you’re passionate about great beer, enjoy meeting people, and want to be part of a team that celebrates tradition and craftsmanship, this is your chance to join us at the heart of our brewery.

What You’ll Do:

• Prepare the Visitor Centre and Old Brewery Store bars according to event requirements.
• Operate tills accurately and serve drinks in line with best practice.
• Close down the Visitor Centre and bar following checklists.
• Assist with functions and wait on guests during events.
• Set up function rooms, including furniture layout, screens, display boards, and equipment.
• Clear and store catering and display equipment after use, washing items if required.
• Occasionally assist at outside events.
• Maintain public and work areas in a clean and tidy state, disposing of waste correctly.
• Comply with Health & Safety rules and legislation at all times.
• Carry out any other duties reasonably requested by the Visitor Centre Manager or senior team.

Hours:

Part-time, flexible (evenings and weekends essential)

Why Join Shepherd Neame?

• Competitive Pay - rewarding your skills and contribution
• Life Insurance - 4 x your salary (for members of the Pension Scheme)
• Staff Discounts - enjoy savings in our pubs and hotels
• Wellbeing Support - access to 24/7 GP, counselling and mental health resources
• Fun Company Events - be part of a team that celebrates success

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion and Authenticity - values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.