Commercial Operations Lead – Visitor Attractions

City Football Group; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual discretionary bonus

Company pension

Health Cash Plan

Free on-site parking

Breakfast & lunch

Job summary

Manchester City is seeking a Visitor Attractions Commercial Operations Manager to drive secondary-spend and commercial performance across Stadium Tours, the Museum and related attractions at Etihad Stadium, Manchester.

You will lead the souvenir photography operation, manage suppliers, and coordinate cross-functional activities with Hotel, F&B, Conferences and Events, Product, Sales and Marketing to turn ideas into revenue and enhanced visitor experiences.

Qualifications

• Experience in commercial operations, retail, visitor attractions or another customer-focused sales environment.
• Experience leading and supporting a team to deliver sales and customer-service outcomes.
• Direct experience of sales, upselling, customer conversion and secondary-spend activity.
• Ability to contribute commercial insight to product development and improve customer-facing propositions.
• Experience managing budgets, P&L performance or commercial targets, with confidence using numerical and sales data to identify opportunities.
• Clear communication, organisation and stakeholder-management skills, including the ability to coordinate cross-functional initiatives and work with external suppliers.

Responsibilities

• Own the delivery of secondary-spend performance across souvenir photography, guidebooks and vending.
• Develop practical plans against targets, monitor sales, conversion and spend per visitor.
• Coordinate cross-selling, referrals and bundled propositions with multiple teams across Medlock Square.

Skills

Commercial operations

Team leadership

Upselling

Commercial insight

Budget & P&L

Stakeholder management

Job description

Manchester City is seeking a Visitor Attractions Commercial Operations Manager to drive secondary-spend and commercial performance across Stadium Tours, the Museum and related attractions at Etihad Stadium, Manchester.

You will lead the souvenir photography operation, manage suppliers, and coordinate cross-functional activities with Hotel, F&B, Conferences and Events, Product, Sales and Marketing to turn ideas into revenue and enhanced visitor experiences.