General Manager

SSP; Gloucester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Meal discount

Colleague discount

Friends & Family discount

Flexible working

Management bonus

Digital GP access

Wellbeing support

Diversity networks

Life assurance

Apprenticeships and development

Share incentive plan

Job summary

SSP is seeking an inspirational General Manager to lead Starbucks & Cafe Local teams across our venues in the UK. You will drive exceptional customer service, operational excellence, and sales growth through people development and strong leadership.

You will recruit, train, and coach colleagues, build strong relationships with partners, ensure safety and legal compliance, and deliver Change Plans with a focus on customer experience and profitability.

Qualifications

• Proven ability to lead and develop teams.
• Strong focus on customer service and brand standards.
• Ability to drive sales and maximize profit through people and processes.

Responsibilities

• Recruit and train the best people for your teams, ensuring capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products, building brand and providing customers with the right range, quality and service.
• Lead teams in driving trade activity and use expertise to grow sales and maximise profit.
• Lead and build teams' knowledge to deliver and sustain Change Plans and ensure hours are worked when most beneficial to customers.
• Ensure units are aligned with guidance from internal systems.
• Build strong stakeholder relationships with clients and partners.
• Prioritise safety by coaching teams to operate legally and use security tools to create a safe workplace.

Skills

Leadership

Team coaching

Stakeholder management

Operational excellence

Job description

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a General Manager, you'll be rewarded with a competitive salary of £35,000 p.a. and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at Starbucks & Cafe Local. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.