Patient Advisor

OPTICAL EXPRESS; Newcastle upon Tyne; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Family discount

Training & development

Pension scheme

State-of-the-art facilities

Bonus potential

Job summary

Optical Express in Newcastle is seeking a Patient Advisor to guide patients from initial contact through diagnosis and treatment to post-operative follow-up. You will support clinicians, coordinate consultations, and manage bookings in a high-end patient experience environment.

The role requires strong communication, attention to detail, and the ability to work flexibly, including evenings and weekends. A competitive salary and benefits package are offered while you complete full training.

Qualifications

• Previous experience in a patient-facing role.
• Good communication and interpersonal skills.
• Strong attention to detail and organisation.

Responsibilities

• Support patients through the pathway of vision correction surgery.
• Deliver warm, professional welcomes and manage first impressions.
• Capture diagnostic scans and explain features/benefits of technology.
• Assist in consultations with optometrists or surgeons, in-clinic or virtual.
• Close consultations, schedule surgery and aftercare.
• Manage payments, finance and administrative bookings.
• Meet and exceed commercial KPIs.

Skills

Patient-facing experience

Excellent communication

Attention to detail

Organisational skills

Digital/diagnostic tech

Commercial awareness

Job description

Job Title - Patient Advisor

Location - Newcastle

Hours - 40 hours (must be flexible to work evenings & weekends)

Salary - £27,000 per annum, bonus & benefits, full training will be given

Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.

We are seeking a Patient Advisor for our Newcastle clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.

Our Patient Advisors are the patients primary point of contact through all stages of the process from introduction to post operative follow up, they combine exceptional patient care and service delivery standards in line with high-end luxury purchases.

Main Responsibilities

• Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Experience/requirements

• Previous experience of a patient facing role
• Excellent communication and interpersonal skills
• High attention to detail and organisational skills
• Proficient with use of digital and diagnostic technology
• Experience within healthcare or high-end retail would be preferred.
• Strong commercial awareness.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Discounts on other group company products and procedures
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Workplace Pension scheme