Vision AI Solutions Engineer

Everseen; Manchester; On-site; GBP 65,000 - 90,000; Full time

Job summary

Everseen, a leader in vision AI solutions for global retailers, seeks a Technical Solutions Engineer to deploy, support, and optimize platform solutions in client environments. This role blends technical problem solving with project management in both lab and field settings.

You will own platform performance, perform maintenance, integrate POS, and deliver training and reports to customers, while collaborating with R&D and engineering to meet specifications and drive improvements.

Qualifications

• Minimum 4–5 years in a similar technical project role.
• Willingness to travel up to 50% of time.
• Extensive experience with Linux systems; proficient in Docker and/or Podman.
• Strong scripting abilities in Bash, Python and Node.js.
• Knowledge of networking protocols: TCP, UDP, HTTP, WS, FTP.
• Familiarity with automation tools, especially Ansible.
• Knowledge of ELK Stack; REST, NGINX, JSON, XML; Message brokers like MQTT, RabbitMQ, Redis.
• Experience with TypeScript/JavaScript, RTSP feeds, Kubernetes, Terraform, OpenShift.
• Proficient in project management tools such as Jira and Smartsheet.
• Excellent communication and organizational skills; English plus Spanish or German.

Responsibilities

• Provide onsite and remote technical assistance and troubleshooting for platform users.
• Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.
• Own platform performance and drive improvements via proactive monitoring.
• Interact with customers to gather feedback, understand needs, and provide training.
• Tailor system settings and deliver technical reports and actionable recommendations.
• Lead deployment and monitoring across lifecycles; collect usage data for improvements.
• Collaborate with customers to analyze requirements and translate into technical specs.
• Identify, document, and mitigate risks impacting program success.
• Work with software developers, R&D, and engineering to align performance with specs.
• Create comprehensive documentation, user guides, and training materials.
• Escalate unresolved issues to appropriate teams and manage L2/L3 tickets.
• Facilitate customer onboarding and develop project plans, roadmaps for objectives.
• Support sales with product demonstrations and platform value propositions.

Tools

Docker

Podman

Bash

Python

Node.js

Networking basics

VPNs & subnets

DNS configurations

SSL certificates

ELK Stack

REST/JSON/XML

MQTT/RabbitMQ/Redis

TypeScript/JavaScript

Kubernetes

Ansible

Terraform/OpenShift

Jira/Smartsheet/Microsoft 365

Job description

Everseen, a leader in vision AI solutions for global retailers, seeks a Technical Solutions Engineer to deploy, support, and optimize platform solutions in client environments. This role blends technical problem solving with project management in both lab and field settings.

You will own platform performance, perform maintenance, integrate POS, and deliver training and reports to customers, while collaborating with R&D and engineering to meet specifications and drive improvements.