Virtual Meeting Host - Italian Speaker

Notified; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Virtual Meeting Host, where you will assist high-level clients in hosting online events. This role requires fluency in both English and Italian, along with a passion for delivering excellent client service. You'll be responsible for ensuring events run smoothly, documenting client expectations, and collaborating with internal teams to meet client needs. With opportunities for growth and a supportive work environment, this is an exciting chance to make a significant impact in the world of online events and client relations. If you thrive in a dynamic setting and enjoy helping others succeed, this position is perfect for you.

Benefits

Comprehensive health benefits

Wellness programs

Quarterly recognition awards

Curated learning libraries

Flexibility to work from home on Mondays and Fridays

Diversity and inclusion support

Company social outings and events

Qualifications

• Fluency in English and Italian, both verbal & written is essential.
• Minimum one year experience in customer service, preferably in the conference industry.

Responsibilities

• Support live events and ensure they are delivered accurately.
• Document and understand clients’ requirements while communicating to internal teams.
• Provide guidance to new clients on internal processes.

Skills

Fluency in English

Fluency in Italian

Customer service skills

Solution-based thinking

Communication skills

Education

Minimum one year experience in customer service

Tools

MS Word

MS Excel

Job description

Senior Recruitment Partner, EMEA Lead @ Notified | We're hiring! #SaaS #SalesHiring #EMEA #APAC

WORKING HOURS: 8 am to 4.30 pm

We're looking for our next Virtual Meeting Host!

Are you passionate about delivering excellent client service? Do you speak Italian and English at the fluent level?

If your answer is YES, we are looking for someone like you!

Notified is hiring a Virtual Meeting Host with Italian language to assist clients with hosting online events & testing sessions of the Investor Relations (IR) platform. In this role, you will work closely with our high-level clients to run events and assist them with any issues that arise, making sure their requests and concerns are addressed in a timely and accurate manner.

As a Virtual Meeting Host, you will also document & understand client expectations regarding the event and communicate the requirements to appropriate internal teams.

Responsibilities

• Support events - live, pre-records, dry runs, tests, and demos/or additional sessions as needed
• Ensure all events are delivered accurately within the established service level agreement
• Keep up to date on all product functions, trainings, and release dates
• Document and understand clients’ requirements while communicating to appropriate internal team members
• Establish and maintain a professional relationship with both clients and internal teams
• Provide guidance to new clients to help them understand internal processes and workflow
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Escalate to supervisor/management any situation outside your control that could adversely impact services
• Participate in weekly meetings with teams to review accounts and concerns
• Be flexible on certain date/times due to business needs

What You Will Bring…

• Fluency in English and Italian, both verbal & written
• Minimum one year experience providing customer service required, preferably in the conference industry
• Knowledge of MS Word, and Excel required
• A professional, clear, and concise telephone manner
• Excellent customer service skills and rapport building skills
• Solution-based thinking and ability to resolve problems by clarifying issues, conducting research and testing, exploring solutions and answers, and escalating unresolved issues
• Ability to apply product and service information to specific situations and requests, by clarifying desired information, researching, locating, and providing information.
• Ability to follow guidelines and processes

Who is NOTIFIED?

We believe everyone has a story to tell and we’re passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations every year! Our products are built so storytellers can do their best work. But we’re not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.

Why work for Notified?

• Global collaboration with team members in 17 countries
• Opportunities to innovate and grow!
• Comprehensive health benefits and wellness programs
• Quarterly recognition awards
• Curated learning libraries offering over 8,000 free courses supporting your business and technical acumen
• Flexibility to work from home on Mondays and Fridays
• Diversity is celebrated and supported through inclusive Employee Resource Groups
• Amazing colleagues to learn from and enjoy company social outings and events!

What’s next?

Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process. If you are a possible fit, you will be invited to meet with a few key individuals in order to help you get a full understanding of the team and the position. Our goal is for you to get to know us as we get to know you!

At Notified, we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.

Please Note

Subject to local legislation, and as applicable to the position to which you have applied, Notified may require your consent at the point of offer to complete certain background screening checks including (but not limited to) Legal right to work in the relevant country, reference checks, Credit checks, and Criminal checks. Failure to complete these checks / meet the required criteria may result in offer withdrawal.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Design, Art/Creative, and Information Technology

Industries

Technology, Information and Media