Digital Customer Success Specialist - UK, Belgium, the Netherlands, and Luxembourg

Storyblok; London; Remote; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic and innovative company as a Customer Success Specialist, where you will play a vital role in ensuring a seamless customer journey. In this fully remote position, you will collaborate with various teams to enhance customer satisfaction and maximize lifetime value. Your responsibilities will include managing customer inquiries, resolving technical issues, and advocating for customer needs within the organization. With a strong emphasis on work-life balance and a commitment to diversity and inclusion, this role offers an exciting opportunity to contribute to a growing company that values your input and fosters a collaborative environment.

Benefits

Monthly remote work stipend

Home office equipment package

Sick leave benefit

Personal development fund

Virtual Stock Option Plan

Annual international team-building trip

Flexible schedules

Co-working space membership

Qualifications

• Experience in customer-centric roles with a focus on enhancing customer satisfaction.
• Ability to communicate effectively with technical and product teams.

Responsibilities

• Provide high-quality customer experience and resolve inquiries efficiently.
• Engage with customers to answer queries and relay feedback for product improvements.

Skills

Customer Engagement

Communication Skills

Organizational Skills

Time Management

Technical Problem Solving

Education

Strong Work Ethic

Interest in Startups and Technology

Job description

Storyblok is the enterprise-ready headless CMS that empowers developers and marketers to bring ideas to market faster. It supports the entire content lifecycle—from creation and management to delivery—streamlining workflows, boosting productivity, and ensuring exceptional performance and accessibility. Storyblok frees you from the pain of legacy CMS platforms and empowers your teams to ship content quickly and build with complete flexibility.

Designed for global scalability and secure collaboration, Storyblok enables teams to deliver seamless, engaging digital experiences at scale. Trusted by leading brands like Oatly, Virgin Media O2, Deliveroo, Renault, and Education First, Storyblok helps businesses of all sizes unlock new opportunities, channels, and markets—delivering a bigger, faster market impact.

WHAT IS IN IT FOR YOU

• Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• VSOP (Virtual Stock Option Plan)
• The annual international team-building trip, quarterly and monthly online get-togethers
• As a fully remote company, with work-life balance at its core, you'll enjoy flexible schedules
• An international team that loves to have fun at work and works hard together to accomplish shared goals

JOB SUMMARY

Storyblok is looking for a talented 'Customer Success Specialist' to join the team. In this role, you will engage directly with customers at every stage of their journey, ensuring a seamless and positive experience.

Collaborating with the Customer Success, Marketing, Support, and Sales teams, you will develop strategies to enhance customer satisfaction and maximise LTV. You will establish efficient processes, optimise client engagement, and exceed customer expectations. Acting as an advocate for our customers, you will ensure their feedback and evolving needs are effectively communicated across the company.

ESSENTIAL JOB FUNCTIONS

• You will provide a high-quality customer experience by ensuring that customer enquiries are answered efficiently and professionally.
• You will work with technical and product teams to communicate and resolve any technical and product issues experienced by the users.
• You will engage with customers to answer queries about using the platform.
• You will relay customer feedback to the relevant company departments and employees to ensure that any necessary product improvements and features are identified.
• You will support the wider Customer Success Team with operational and administrative tasks.
• You will own and facilitate CS specific Projects.
• You will manage a portfolio of customers and manage all commercial activities associated with them, with a focus on growth in each account.

EDUCATION AND EXPERIENCE

• Strong work ethic and highly ambitious
• A keen and intuitive contributor and communicator
• A desire to work in a fast moving customer centric organisation
• Interest in startups and technology
• Excellent written and spoken English
• Excellent organisational and time management skills

MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Remote (home) work opportunity or funded by Storyblok co-working space

GENERAL TERMS

Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic.

You can find more information about our privacy policy here.

All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com).

If you need an accommodation for any part of the application process, please email.