Virtual Care Centre Operator

Community Integrated Care; Widnes; Hybrid; GBP 15,000 - 21,000; Full time

Job summary

Community Integrated Care is seeking a Virtual Care Centre Operator to join our TEC team in Widnes. This remote-support role focuses on helping vulnerable individuals live better lives using our TEC platform, with a person-centred approach and careful record-keeping.

You will work 36 hours per week with rotating shifts, including some nights. We value empathy, IT literacy, and a willingness to learn; no uniform is required and you’ll join a supportive, award-winning charity that reinvests in

Qualifications

• Experience providing person-centred support in social care.
• SVQ 3 (Scotland) or L3 Diploma (England) in Care.
• Comfortable using a TEC platform and care planning software.

Responsibilities

• Provide remote support to vulnerable individuals via TEC platform.
• Record keeping and monitoring of calls.
• Work 36 hours per week on rotating shifts.
• Office-based at TEC base in Widnes.

Skills

Mental health awareness

Person-centered support

IT literacy

Education

SVQ 3 (Scotland) or L3 Diploma (England)

Job description

The opportunity and what makes Community Integrated Care a great place to work

Are you a caring and compassionate person looking to develop within your social care career?

Do you love helping people to live safely and get the best out of their lives?

Then maybe a Virtual Care Centre Operator role is for you!

Why You’ll Love Working With Us:

• £13.27 per hour – because your time and care are valuable
• Do what you love – share hobbies, enjoy chats, get to know the people we support… it’s all part of the job
• Multi award-winning charity – we reinvest profits into YOU and the people we support
• Supportive leadership – we’ve got your back, always
• No uniforms – just comfy, casual clothes
• Guaranteed shifts – guaranteed contracted hours every week and rotas issued 4-6 weeks in advance
• Shopping discounts – because treats are important
• Ongoing training & career progression – grow with us
• Recommend-a-Friend bonus – bring your besties and get rewarded with Love2Shop vouchers
• Financial hardship fund – we’re here when life gets tough
• Wellbeing investment – your health matters
• Free DBS check – we’ve got it covered
• Spend your whole shift with one person – build real connections

About Community Integrated Care

Community Integrated Care is one of the UK’s largest health and social care charities. We transform lives by delivering high-quality, person-centred support that fosters independence and empowerment.

Our charity was founded in 1988 and we were one of the pioneers of the ‘Care in the Community’ agenda, enabling people to move out of long-stay institutions and live more fulfilling lives.

Since then, we’ve remained leaders in social care, providing bespoke support to thousands across the UK. Today, we support more than 2,600 people and employ 6,600 caring and committed colleagues across England and Scotland.

We have a proud history of breaking boundaries and are always looking for new ways to make a positive difference through bold ideas, innovative projects and impactful partnerships.

Who you’ll be supporting & more about the role:

Working closely with the TEC Team and frontline support staff, you will be responsible for providing remote support to vulnerable individuals in their day to day lives using our ground-breaking TEC platform. Each person we support is unique, so the support you provide will be person-centred and will focus on achieving the best lives possible with each individual.

Our Shifts: 8am - 8pm | 3pm - 10pm | 4pm - 11pm | 8pm - 8am (waking nights)

Shift Requirement: Predominantly 3 x 12 hour day shifts per week on a rolling rota, but role will include some night shifts to meet service needs, typically averaging 2 to 3 nights per month.

Contract: We can offer a permanent contract of 36 hours per week

Driving License Required? No

What You'll Be Doing You’ll be supporting a wide range of vulnerable individuals across England and Scotland, acting as the first point of call to support them remotely with whatever they might need. Whether it's a bit of advice, reassurance, assistance or banter, you will spend time to getting to know the people we support so that you can help them to live amazing lives.

This role is office-based and you will work from our TEC base in Widnes.

The role includes use of our dedicated virtual TEC platform, so it's important you are comfortable with IT and systems, including care planning software. You will be responsible for accurate record keeping, ensuring you monitor, log and update all calls from individuals supported.

Our ideal applicant will have some experience providing person-centred support in the social care sector, as well as a SVQ 3 (Scotland) or L3 Diploma (England) in Care. Due to an increase in individuals with mental health concerns utilising TEC, we are also looking for candidates with a strong background in mental health for this role.

About you:

What We're Looking For

At Community Integrated Care, we know it takes someone special to work in our TEC team. We hire based on values and experience, welcoming people from all walks of life: seasoned Support Workers, Seniors, Care Assistants, Veterans and those with lived experience.

We’re proud to be an Equal Opportunities and Disability Confident employer.