VIP Showroom Host – Luxury Client Experience

Artemis Clarke Ltd; Worcester Park Estate; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Host will support our Sales Consultants and the showroom team to ensure every client receives an exceptional and memorable experience from the moment they enter our showrooms. This is a hands-on role on the showroom floor with additional admin duties in the back office.

The role is based in Bluewater, involves serving beverages, arranging appointments, and maintaining premium showroom standards. It is a 40‑hour week, temporary for 9 months to cover maternity leave.

Qualifications

• Exceptional communication and interpersonal skills.
• Experience within hospitality or luxury retail; ability to build rapport and long‑lasting relationships with clients.
• A great understanding of what an exceptional client experience looks like.
• A keen eye for detail; experience of working within a high performing team.
• Excellent organisational skills; IT literate.
• Flexible and adaptable to change.
• Confidentiality at the highest level.
• A professional, positive approach at all times.
• Motivated, proactive and dedicated.

Responsibilities

• Supporting all aspects of hospitality and client experience within the showroom.
• Responding to enquiries over the phone and email.
• Arranging appointments and managing calendars.
• Making and serving beverages for clients in the showroom (alcoholic and non‑alcoholic).
• Organising and preparing the VIP room; maintaining showroom housekeeping standards.
• Compliance with company policy and procedures.
• Keeping up to date with knowledge of the product and services offered in the showroom; completing all training requirements through e-learning and other sources.
• Assisting in other areas when necessary.
• Ensuring all new systems and data are secure and confidentiality is always maintained.

Skills

Exceptional communication

Interpersonal skills

Hospitality experience

Rapport building

IT literate

Job description

The Host will support our Sales Consultants and the showroom team to ensure every client receives an exceptional and memorable experience from the moment they enter our showrooms. This is a hands-on role on the showroom floor with additional admin duties in the back office.

The role is based in Bluewater, involves serving beverages, arranging appointments, and maintaining premium showroom standards. It is a 40‑hour week, temporary for 9 months to cover maternity leave.