VIP Recreation & Facilities Assistant

Mandarin Oriental Group; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

MOstay programme

Private Medical & Dental insurance

Retirement plans

50% F&B & Spa discount

Free meals on duty

Job summary

Mandarin Oriental Hotel Group seeks a Recreation Assistant for One Hyde Park in London. You will maintain hygiene across recreation facilities, assist with housekeeping tasks, and manage reservations and calls, ensuring exemplary guest experience.

Role involves a 39-hour week on rotating shifts including mornings, afternoons, evenings, weekends and bank holidays, emphasizing 5* service, interpersonal skills, and proactive, flexible work style.

Qualifications

• Excellent personal presentation and interpersonal skills.
• 5* service experience.
• Previous customer experience and ability to work effectively under pressure.
• A proactive approach to their work.
• Flexibility to work any day of the week including bank holidays.

Responsibilities

• Ensuring all areas of the Recreation facilities are well maintained and ready for use, by ensuring immaculate hygiene standards – cleaning and sanitising each area after each use.
• Carry out routine cleaning, and housekeeping tasks in line with operating procedures.
• Ensuring stock and amenities are constantly replenished in all areas of the spa.
• Setting up and dismantling of all meeting and event spaces including cinema and virtual room.
• Supervising the pool area with basic lifeguard responsibilities(training provided, confidence in water required).
• Opening or closing the facility.
• Taking reservations and answering the telephone in the absence of the supervisor/receptionist.

Skills

Excellent personal presentation and 4

5* service experience

Previous customer experience

Proactive approach to work

Flexibility to work weekends/bank hols

Job description

Mandarin Oriental Hotel Group seeks a Recreation Assistant for One Hyde Park in London. You will maintain hygiene across recreation facilities, assist with housekeeping tasks, and manage reservations and calls, ensuring exemplary guest experience.

Role involves a 39-hour week on rotating shifts including mornings, afternoons, evenings, weekends and bank holidays, emphasizing 5* service, interpersonal skills, and proactive, flexible work style.