VIP Member Experience Host

Maison Estelle; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Biannual socials

F&B discounts across Ennismore brands

Birthday day off

Staff meals during shift

Pension & health cash plan

Life assurance

28 days holiday

Job summary

Maison Estelle in Mayfair is seeking a welcoming Restaurant Host to greet and serve our private members, manage reservations, and tailor VIP experiences. You will build relationships with members and ensure a flawless hosted-home atmosphere.

The role requires hosting experience in busy hospitality, proficiency with MS Office and SevenRooms, strong English, excellent communication, and a passion for hospitality. We offer staff socials, discounts, 28 days holiday, and a pension plan.

Qualifications

• Hosting experience in a busy, high-volume hospitality operation.
• Excellent communication skills and confidence talking to members and colleagues.
• Strong command of English, both written and spoken.
• Attention to detail and ability to spot mistakes or gaps.
• Excellent time-management and prioritisation during busy periods.
• Ability to build genuine relationships with members.
• Planning ability and the capacity to work unsupervised.

Responsibilities

• Creating a warm, welcoming and lasting impression for our members.
• Striving to build genuine relationships with all members.
• Answering phone calls, taking reservations and answering questions; ensuring follow-up is prompt.
• Being aware of VIP members and their guests and tailoring their experience.
• Anticipating members' needs and providing a personalised experience.
• Feeling empowered to make decisions to enhance the member experience or resolve complaints.
• Ensuring issues are dealt with immediately, logged and followed up.
• Taking responsibility for the end-to-end member journey to feel like a hosted home.
• Suggesting changes to improve accuracy, efficiency, cost and the member experience.

Skills

Hosting experience

Excellent communication

Strong English

Attention to detail

Time management

Relationship building

Planning ability

Tools

MS Office

SevenRooms

CRM systems

Job description

Maison Estelle in Mayfair is seeking a welcoming Restaurant Host to greet and serve our private members, manage reservations, and tailor VIP experiences. You will build relationships with members and ensure a flawless hosted-home atmosphere.

The role requires hosting experience in busy hospitality, proficiency with MS Office and SevenRooms, strong English, excellent communication, and a passion for hospitality. We offer staff socials, discounts, 28 days holiday, and a pension plan.