VIP IT Support Specialist for Executives

bet365; Stoke-on-Trent; On-site; GBP 32,000 - 46,000; Full time

Job summary

bet365 is seeking an IT Support Specialist to provide expert tech support to Directors and senior leaders, ensuring they stay connected and productive.

You will manage hardware and software incidents, escalate where needed, and proactively assess and improve IT systems. On-site presence and occasional travel to other locations are required. You will support the wider business alongside 2nd and 3rd line teams.

Qualifications

• Experience supporting executive or VIP users.
• Expertise in Windows 11 and Microsoft Office 365.
• Hands-on support for PC, Mac, iOS, and Android.
• Knowledge of anti-virus and security software.
• Experience with Teams, Zoom, and video conferencing.
• Ability to explain complex tech to non-technical users.
• Focus on detail and accuracy under pressure.
• Passion for continuous improvement and new tech.

Responsibilities

• Diagnosing and resolving hardware and software issues.
• Identifying and implementing technological advancements to drive operational efficiency across IT systems.
• Managing workplace tech, including audio/visual setups.
• Configuring consumer technology and IoT devices.
• Providing on-call service when required.
• Escalating to 3rd line support while owning the issue.
• Following and improving existing processes.
• Maintaining an accurate asset inventory.
• Supporting VIPs in completing technical and administrative tasks.
• Working with third party companies as needed.

Skills

VIP support

Windows 11

Office 365

Cross-device support

Teams/Zoom

Security software

Explain complex tech

Detail-oriented

Continuous improvement

Tools

PC/Mac/iOS/Android

Job description

bet365 is seeking an IT Support Specialist to provide expert tech support to Directors and senior leaders, ensuring they stay connected and productive.

You will manage hardware and software incidents, escalate where needed, and proactively assess and improve IT systems. On-site presence and occasional travel to other locations are required. You will support the wider business alongside 2nd and 3rd line teams.