IT Specialist

bet365; Stoke-on-Trent; On-site; GBP 32,000 - 46,000; Full time

Job summary

bet365 is seeking an IT Support Specialist to provide expert tech support to Directors and senior leaders, ensuring they stay connected and productive.

You will manage hardware and software incidents, escalate where needed, and proactively assess and improve IT systems. On-site presence and occasional travel to other locations are required. You will support the wider business alongside 2nd and 3rd line teams.

Qualifications

• Experience supporting executive or VIP users.
• Expertise in Windows 11 and Microsoft Office 365.
• Hands-on support for PC, Mac, iOS, and Android.
• Knowledge of anti-virus and security software.
• Experience with Teams, Zoom, and video conferencing.
• Ability to explain complex tech to non-technical users.
• Focus on detail and accuracy under pressure.
• Passion for continuous improvement and new tech.

Responsibilities

• Diagnosing and resolving hardware and software issues.
• Identifying and implementing technological advancements to drive operational efficiency across IT systems.
• Managing workplace tech, including audio/visual setups.
• Configuring consumer technology and IoT devices.
• Providing on-call service when required.
• Escalating to 3rd line support while owning the issue.
• Following and improving existing processes.
• Maintaining an accurate asset inventory.
• Supporting VIPs in completing technical and administrative tasks.
• Working with third party companies as needed.

Skills

VIP support

Windows 11

Office 365

Cross-device support

Teams/Zoom

Security software

Explain complex tech

Detail-oriented

Continuous improvement

Tools

PC/Mac/iOS/Android

Job description

As an IT Support Specialist, you will provide expert tech support to our Directors and senior leaders, ensuring they stay connected and productive.

You will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution.

You will also proactively maintain, assess suitability and suggest improvements of all hardware and software.

In this role, it is critical that you can identify and anticipate changes that may have a positive or negative impact on the technology used. You will offer alternative and future solutions to be considered and adopted within the Business.

At times, you may also support the wider Business alongside 2nd and 3rd line support teams.

We are looking for a highly motivated, self-starter who will operate with a sense of urgency, whilst demonstrating flexibility and openness to learning new and exciting technology skills. The role demands high levels of trust, confidence and professionalism at all times.

An on-site presence and travelling to other locations will be required.

Qualifications

• Experience supporting executive or VIP users.
• Expertise in Windows 11 and Microsoft Office 365.
• Hands-on support for PC, Mac, iOS, and Android.
• Knowledge of anti-virus and security software.
• Experience with Teams, Zoom, and video conferencing.
• Ability to explain complex tech to non-technical users.
• Focus on detail and accuracy under pressure.
• Passion for continuous improvement and new tech.

Additional Information

• Diagnosing and resolving hardware and software issues.
• Identifying and implementing technological advancements to drive operational efficiency and continuous improvement across IT systems.
• Managing workplace tech, including audio and visual setups.
• Configuring consumer technology and IOT devices.
• Providing on-call service when required.
• Escalating to 3rd line support while keeping ownership of the issue.
• Following and improving existing processes.
• Maintaining an accurate asset inventory.
• Supporting VIPs in completing technical and administrative tasks.
• Working alongside third party companies as and when required.

By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don't hesitate to reach out.