VIP IT Support Analyst – 1st/2nd Line, Global Tech
Addition
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Job summary
Addition in London is seeking an experienced IT Support Analyst to own end-to-end 1st and 2nd line support for a global workforce.
You will troubleshoot across Windows, macOS and Linux, manage incidents in ServiceNow, and provide VIP support to senior leaders from our Central London office.
This 12-month contract offers exposure to advanced technologies and collaboration with VP/C-suite to improve IT service delivery.
Qualifications
- Minimum 3 years in an IT support role covering 1st and 2nd line.
- Strong troubleshooting across Windows, macOS and Linux.
- Experience with ServiceNow and ITIL processes in an enterprise.
- Experience supporting VIPs and senior leaders.
Responsibilities
- Deliver 1st and 2nd line IT support to a global workforce.
- Manage incidents and service requests via ServiceNow.
- Provide hands-on IT support to senior executives.
- Troubleshoot hardware, OS, collaboration platforms and apps.
- Coordinate onboarding/offboarding and equipment provisioning.
- Support device management, software installs, endpoint security.
- Maintain meeting room tech and AV equipment.
- Oversee local IT assets, stock, procurement and lifecycle.
- Collaborate with wider technical teams to resolve issues.
- Contribute to IT projects and upgrades.
Skills
Education
Tools
Job description
Addition in London is seeking an experienced IT Support Analyst to own end-to-end 1st and 2nd line support for a global workforce.
You will troubleshoot across Windows, macOS and Linux, manage incidents in ServiceNow, and provide VIP support to senior leaders from our Central London office.
This 12-month contract offers exposure to advanced technologies and collaboration with VP/C-suite to improve IT service delivery.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
