VIP Guest Supervisor/Manager

LaplandUK; Macclesfield; On-site; GBP 23,419; Part time

Benefits offered by this job

Free hot meal per shift

Unlimited tea & coffee

Free shuttle from Ascot station

Job summary

A festive entertainment company is seeking an experienced VIP Guest Supervisor/Manager for the 2025 season in Macclesfield. The role involves overseeing guest experiences, supporting a team of Hosts, and maintaining high standards in guest interactions. Ideal candidates will have team leadership experience and excellent communication skills. The position offers £17.00 per hour, along with benefits including free meals and a shuttle service.

Qualifications

• At least 1 year of team leadership experience in a guest-facing role.
• Strong communication, organizational, and interpersonal skills.
• A problem-solving mindset and ability to stay calm under pressure.

Responsibilities

• Overseeing the full guest journey and supporting Hosts during live operations.
• Delivering team briefings and resolving issues in real time.
• Ensuring spaces are prepared for each tour.

Skills

Team leadership experience

Strong communication skills

Problem-solving mindset

Organizational skills

Calm under pressure

Job description

LaplandUK Macclesfield, England, United Kingdom

LaplandUK Macclesfield, England, United Kingdom

3 days ago Be among the first 25 applicants

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VIP Guest Supervisor / Manager – £17.00 per hour

Seasonal Contract

Location: Congleton Rd, Siddington, Macclesfield SK11 9JY

About Lapland

LaplandUK, the award-winning immersive Christmas experience based on original stories by Mike & Alison Battle, brings the enchanting world of Father Christmas and his Elves to life for thousands of families each year. With stunning Hollywood-style sets, West End-quality performances, and exceptional storytelling, LaplandUK creates unforgettable festive memories.

We’re looking for experienced, proactive, and joyful individuals to join us as VIP Host/Hostess Supervisors for the 2025 season at our Macclesfield site.

The Role

As a Golden Experience Supervisor, you'll take the lead operationally on shift, guiding and supporting a team of Hosts to ensure each family’s magical journey through Lapland is smooth, seamless, and full of joy.

You’ll be responsible for maintaining high standards across key guest touchpoints including theatrical spaces, dining areas, performance zones, and the all-important gifting moment. With strong communication and calm leadership, you’ll be central to delivering a first-class experience for guests and a positive working environment for the team.

Key responsibilities include:

• Overseeing the full guest journey and supporting Hosts during live operations
• Delivering team briefings and resolving issues in real time
• Ensuring spaces like dining, seating, and gifting are prepared for each tour
• Liaising with departments such as Wardrobe, Food & Beverage, and Event Control
• Championing accessibility and inclusion throughout the experience
• Leading by example to maintain morale and high standards
• Managing shift schedules, reporting absences, and supporting team wellbeing
• Enforcing safety procedures and reporting any incidents or hazards

Who We’re Looking For

You might have experience in live events, visitor attractions, theatre, or hospitality, but what matters most is your calm confidence, team-first mindset, and drive to help create outstanding guest experiences.

You’ll need:

• At least 1 year of team leadership experience in a guest-facing role
• Strong communication, organisational, and interpersonal skills
• A problem-solving mindset and ability to stay calm under pressure
• Awareness of accessibility and health & safety procedures
• Confidence with tech and digital schedules
• A hands-on, positive attitude and festive team spirit

What You’ll Receive

• £17.00 per hour
• Free hot meal per shift
• Unlimited tea & coffee
• Free shuttle from Ascot station

Key Dates

• Induction: 26 October 2025
• Live Event: 11th November – 24 December 2025
• Shifts: AM or PM (1 supervisor per shift)

Location

Congleton Rd, Siddington, Macclesfield SK11 9JY(Free shuttle service provided from Macclesfield station)

If you are interested in joining the magic this Christmas please apply here today!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Entertainment Providers

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