VIP Guest Relations Specialist

Maison Estelle; Witney; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Staff rates

Biannual socials

Estelleversary gifting

Uniforms provided

Onsite seamstress

Cycle to Work

Pension & life assurance

28 days holiday

Colleague spaces

Meal provided during shifts

Food & beverage discounts

Job summary

Estelle Manor in Oxfordshire is seeking a dynamic Guest Relations Executive to welcome VIP members and guests, ensuring a seamless arrival and departure while proactively addressing preferences to guarantee satisfaction throughout the visit.

By anticipating needs and going above and beyond, you will help create a personal atmosphere and memorable experiences, coordinating with departments and leveraging guest feedback to continually improve service.

Qualifications

• Proven guest facing experience in luxury hospitality.
• Exceptional communication with members and guests.
• Meticulous attention to detail in all tasks.

Responsibilities

• Pre-arrival contact to confirm itineraries and requests.
• Maintain contact during the visit and liaise with departments.
• Ensure efficient check-out and post-visit follow-up.
• Create bespoke guest experiences and capture preferences.

Skills

Guest facing experience

Exceptional communication

Attention to detail

Proactive approach

Initiative and creativity

Team collaboration

Guest feedback analysis

Tools

Opera

Job description

Estelle Manor in Oxfordshire is seeking a dynamic Guest Relations Executive to welcome VIP members and guests, ensuring a seamless arrival and departure while proactively addressing preferences to guarantee satisfaction throughout the visit.

By anticipating needs and going above and beyond, you will help create a personal atmosphere and memorable experiences, coordinating with departments and leveraging guest feedback to continually improve service.