VIP Guest Relations Manager

PPHE Hotel Group; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Holiday entitlement 30 days

Free meals

Wagestream access

Refer a friend bonus

Gym discounts

Ride to Work

Discount hub

Free dry cleaning

Staff parties

Job summary

Park Plaza Waterloo Hotel is seeking a Guest Relations Manager to lead the guest relations team, ensuring exceptional service and memorable experiences for guests. You will manage daily operations, resolve issues, and maintain strong relationships with VIPs and regulars.

The role requires hands-on leadership, excellent communication, and proficiency with Opera and Microsoft Office to support a high-standard hospitality environment.

Qualifications

• Experience leading guest relations teams.
• Experience in hotel guest services.
• Strong communication skills.

Responsibilities

• Oversee day-to-day operations of the guest relations department.
• Coordinate with Front of House teams to ensure guest satisfaction.
• Motivate, train, and inspire Guest Relations staff.
• Ensure high standards with Opera PMS and MS Office.

Skills

Leadership

Customer service

Communication

Tools

Microsoft Office

Opera

Job description

Park Plaza Waterloo Hotel is seeking a Guest Relations Manager to lead the guest relations team, ensuring exceptional service and memorable experiences for guests. You will manage daily operations, resolve issues, and maintain strong relationships with VIPs and regulars.

The role requires hands-on leadership, excellent communication, and proficiency with Opera and Microsoft Office to support a high-standard hospitality environment.