Guest Services Manager – Luxury 5 Star Hotel

Goldenkeys; Greater London; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Service charge

Career development opportunities

Job summary

Vincere collaborates with a prestigious London-based 5-star hotel to recruit a Guest Services Manager. The role focuses on delivering exceptional guest experiences and seamless service across the front-of-house, leveraging luxury standards and Opera PMS expertise.

The candidate will lead a frontline team, curate personalised service, and maintain elite service standards while coaching staff to ensure consistent excellence. This is a high-profile position within a renowned hospitality setting.

Qualifications

• Experience in luxury guest services.
• Proficiency with Opera PMS software.

Responsibilities

• Lead front of house team to deliver exceptional guest experiences.
• Curate seamless, personalised service for every guest.
• Maintain highest standards of service across all guest interactions.
• Coach and develop the team to foster a positive work environment.
• Anticipate VIP guests' needs to exceed expectations.

Skills

Luxury guest services

Opera PMS

Tools

Opera PMS

Job description

One of our best clients, a luxurious 5-star hotel located in the heart of London, is seeking a Guest Services Manager to join their renowned front-of-house team. In this key role, you’ll ensure exceptional guest experiences, providing seamless service across the hotel.

The ideal candidate will have a strong background in luxury guest services and proficiency in Opera PMS software, contributing to the hotel’s continued reputation for excellence.

You’ll be wondering what’s in it for you as a Guest Services Manager...

• £28,400 per annum plus circa £10,000 service charge
• Working 7 shifts over 14 days
• Working 8am to 8pm
• Occasional night shifts
• Working alongside a team of leading industry professionals
• Invaluable experience pushing towards further accolades

Responsibilities as a Guest Services Manager...

• Leading and inspiring the front of house team to deliver an exceptional guest experience.
• Curating seamless, personalised service for every guest, ensuring their needs are met with the highest level of attention.
• Maintaining the highest standards of service excellence and consistency across all guest interactions.
• Coaching and developing the team to foster a positive and efficient work environment.
• Anticipating the needs of VIP guests, ensuring their experience exceeds expectations every time.

This is a wonderful opportunity to work in one of London’s most esteemed hotels, where excellence is not just expected, but celebrated, and every team member is valued for their contribution.

PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.