VIP Front Desk Concierge - Guest Experience

Rbh Hospitality Management; Greater London; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Course Sponsorship

30% F&B discount at RBH hotels

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Free meals on duty

Job summary

Crowne Plaza London Docklands, part of RBH Hospitality Management, seeks a friendly front desk professional to welcome guests and manage check-ins and check-outs. You will handle inquiries, provide local recommendations, and coordinate with housekeeping to ensure rooms are ready.

We value energy, adaptability, and a passion for delivering memorable guest experiences. This role offers a dynamic, fast-paced environment at a premier waterfront hotel near the ExCeL Centre and London City Airport.

Qualifications

• Excellent communication and guest service skills.
• Able to manage multiple tasks with a calm, friendly demeanour.
• Strong local knowledge to advise guests on sights and dining.

Responsibilities

• Be the first smile guests see and the friendly voice they remember.
• Handle check-ins and check-outs efficiently and courteously.
• Provide local recommendations to elevate the guest experience.
• Coordinate with housekeeping and maintenance to ensure rooms are ready.
• Respond promptly to guest requests and maintain a welcoming front desk.
• Keep records accurate and maintain a tidy, organised reception area.
• Work with a positive attitude to support a lively, guest-focused team.

Skills

Communication

Guest service

Team player

Problem solving

Multitasking

Local knowledge

Job description

Crowne Plaza London Docklands, part of RBH Hospitality Management, seeks a friendly front desk professional to welcome guests and manage check-ins and check-outs. You will handle inquiries, provide local recommendations, and coordinate with housekeeping to ensure rooms are ready.

We value energy, adaptability, and a passion for delivering memorable guest experiences. This role offers a dynamic, fast-paced environment at a premier waterfront hotel near the ExCeL Centre and London City Airport.