VIP Experience Host

Merlin; Greater London; On-site; GBP 153,000 - 218,000; Full time

Benefits offered by this job

Hourly pay

Bonus scheme

Retail/Restaurant discount

LEGO discount

Merlin Magic Pass

Hotel discounts

Job summary

Merlin in London is seeking energetic VIP Hosts to deliver personalised guest experiences at the London Eye. You will welcome guests at the VIP Desk, host in the Eye Lounge Bar, and deliver premium experiences with warmth and professionalism.

Ideal candidates have hospitality or guest experience backgrounds, a welcoming personality, and the ability to stay calm under pressure while delivering five-star service. The role offers hourly pay and attractive staff benefits.

Qualifications

• Experience in hospitality, guest experience, customer service, hotels, premium retail, events or visitor attractions.

Responsibilities

• Delivering exceptional, personalised guest experiences across VIP areas (VIP Desk, Eye Lounge Bar, premium experiences).
• Welcoming guests with confidence, warmth and professionalism from arrival to departure.
• Creating memorable moments by anticipating guest needs and exceeding expectations.
• Providing knowledgeable recommendations, answering enquiries and resolving issues with empathy and professionalism.
• Building rapport with guests from around the world while maintaining high hospitality standards.
• Maintaining immaculate presentation across all customer-facing spaces.
• Supporting smooth daily VIP operations and collaborating with colleagues across the attraction.
• Promoting premium experiences and helping guests make the most of their visit.
• Ensuring the safety, comfort and enjoyment of every guest throughout their experience.

Skills

Hospitality experience

Guest experience

Customer service

People skills

Professional communication

Calm under pressure

Team player

Five-star service mindset

Job description

What you’ll bring to the team

VIP Host

Location: London

Looking for a role where no two days are the same and every guest interaction matters?

At 135 metres high, the world-famous London Eye is one of the UK’s most iconic attractions, welcoming millions of guests from around the world each year. We’re looking for passionate, personable and hospitality-driven VIP Hosts to join our dedicated Hospitality team, delivering exceptional guest experiences that create unforgettable memories.

Whether you’re welcoming guests at our exclusive VIP Desk, hosting in the Eye Lounge Bar, or delivering one of our premium hospitality experiences, you’ll be the face of our VIP offering. Every interaction is an opportunity to exceed expectations through warm, personalised service and genuine hospitality.

What you’ll be doing

• Delivering exceptional, personalised guest experiences across all VIP hospitality areas, including the VIP Desk, Eye Lounge Bar and our portfolio of premium experiences.
• Welcoming guests with confidence, warmth and professionalism, ensuring every visit feels seamless from arrival to departure.
• Creating memorable moments by anticipating guest needs and consistently exceeding expectations.
• Providing knowledgeable recommendations, answering guest enquiries and resolving issues with empathy, confidence and professionalism.
• Building genuine rapport with guests from around the world while maintaining the highest standards of hospitality and service.
• Maintaining immaculate presentation standards across all customer-facing hospitality spaces.
• Supporting the smooth delivery of daily VIP operations while working collaboratively with colleagues across the attraction.
• Promoting our premium experiences and helping guests make the most of their visit.
• Ensuring the safety, comfort and enjoyment of every guest throughout their experience.

Qualifications & Experience

• Has previous experience in hospitality, guest experience, customer service, hotels, premium retail, events or visitor attractions.
• Loves creating memorable experiences and takes pride in delivering outstanding service.
• Has a naturally welcoming personality and enjoys engaging with people from all walks of life.
• Communicates confidently and professionally, even in busy environments.
• Stays calm under pressure and enjoys finding solutions for guests.
• Has a positive, flexible attitude and thrives as part of a supportive team.
• Takes pride in presentation and consistently maintains high standards.
• Is passionate about delivering five-star service, no matter the occasion.

Benefits

• We offer an hourly rate paid fortnightly

• Monthly Bonus Scheme based on customer service targets

• 25% discount in our retail shops and restaurants

• 40% online LEGO discount

• You’ll also get your hands on a Merlin Magic Pass - giving you FREE tickets to our attractions across the GLOBE!

• ‘Stay for Less’ Hotel Discounts We always want to give our people the chance to enjoy our full range of the fun so our ‘Stay for Less’ scheme gives employees the chance to… go on, guess… ‘Stay for Less’ at our Merlin hotels.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.84/Hr.