VIP Executive Travel Consultant – German Speaking

Adventure Travel Trade Association, Inc.; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Equity ownership

25 days annual leave

Private medical cover

Dental insurance (Bupa)

GymFlex discounts

Aviva pension

Life Insurance

Income protection

Cycle2Work & Octopus

Perk events

Wellbeing support

Parental leave

Volunteer hours

Work from Anywhere days

Relocation support

Job summary

Perk is seeking an outstanding Executive / VIP Business Travel Consultant to deliver seven-star service to senior leaders and high-value corporate clients. This role is highly personalised, time-critical, and relationship-driven.

The ideal candidate has a strong hospitality or premium travel background, solid GDS experience, and a deep understanding of contact centre performance metrics. You’ll manage complex itineraries across channels in a fast-paced environment.

Qualifications

• Premium travel/aviation or luxury customer service background.
• Experience with GDS (Amadeus, Sabre, Galileo or similar).
• Understanding of contact centre metrics (productivity, efficiency, CSAT).
• Excellent communication with a polished, discreet style.
• Calm, decisive, solutions-focused in high-pressure situations.
• Strong organisational skills and attention to detail.

Responsibilities

• End-to-end management of Executive and VIP travel, including air, hotel, ground transport, and bespoke requests.
• Providing expert recommendations aligned to traveller preferences, company policy, and duty of care.
• Handling urgent and high-impact travel disruptions with speed, empathy, and precision.
• Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment.
• Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence.
• Building long-term relationships with Executive travellers through consistent, high-quality service.
• Collaborating closely with peers to maintain a high-performance, elite service culture.

Skills

Premium customer service

GDS experience

Contact centre metrics

Excellent communication

Calm under pressure

Organisational skills

Tools

Amadeus

Sabre

Galileo

Job description

Perk is seeking an outstanding Executive / VIP Business Travel Consultant to deliver seven-star service to senior leaders and high-value corporate clients. This role is highly personalised, time-critical, and relationship-driven.

The ideal candidate has a strong hospitality or premium travel background, solid GDS experience, and a deep understanding of contact centre performance metrics. You’ll manage complex itineraries across channels in a fast-paced environment.