Bar & Restaurant Duty Manager — Lead Guest Experience

Aramark; Ewell; On-site; GBP 25,733 - 31,451; Full time

Benefits offered by this job

Full Time permanent role

Varied shifts

Merlin Magic Pass

Exclusive attraction discounts

Access to benefits app

Free staff parking

Supportive team culture

Job summary

Aramark seeks an experienced Bar & Restaurant Duty Manager at Chessington World of Adventures Resort. In this hands-on role, you will oversee daily operations, ensuring outstanding service quality, driving sales performance, and developing the team.

Located in Ewell, England, this full-time permanent position offers a salary of £28,592.48 and an exciting hospitality environment with numerous employee benefits, including free Merlin Magic Passes for you and your family.

Qualifications

• Experience in a leadership role within a busy bar and restaurant environment.
• Ability to inspire and motivate team members.
• Confidence in leading services independently.
• Solid understanding of food safety regulations.
• Passion for hospitality and customer service.

Responsibilities

• Support the Restaurant Manager and Assistant Manager in daily operations.
• Motivate and develop the team to ensure exceptional guest experiences.
• Manage labour stock control and sales performance.
• Handle guest feedback and complaints professionally.
• Drive performance metrics and ensure compliance with procedures.

Skills

Leadership in hospitality

Strong people skills

Decision-making

Food safety knowledge

IT Skills

Tools

Microsoft Outlook

Microsoft Office

Job description

Are you a passionate hospitality leader who thrives in a fast-paced, guest-focused environment? We're looking for an experienced Bar & Restaurant Duty Manager to join the hotels team at Chessington World of Adventures Resort, helping deliver outstanding food and beverage experiences for our guests.

This is a hands-on, customer facing role where you'll lead by example, support your management team, and take ownership of front-of-house and bar operations across breakfast, lunch, and dinner services.

A day in the life of a Bar & Restaurant Duty Manager...

As a Duty Manager, you'll support the Restaurant Manager and Assistant Manager in the smooth day-to-day running of our bar and restaurant operations. You'll motivate and develop a large team, drive sales performance, and ensure consistently high standards of service, safety, and cleanliness.

You'll also play a key role in:

• Leading and inspiring the team to deliver exceptional guest experiences
• Supporting with recruitment and training
• Managing labour stock control, and sales targets
• Maintaining high standards of food safety, health and safety, and cleanliness
• Handling guest feedback, concerns, and complaints professionally
• Driving KPI performance, customer satisfaction scores, and Tripadvisor ratings
• Ensuring all procedures, checklists, and processes are followed correctly
• Supporting investigations and disciplinary processes when required

You'll be set up for success if you have:

• Experience in a leadership role within a busy bar and restaurant environment
• Strong people skills with the ability to inspire and motivate others
• Confidence in decision-making and leading services independently
• A solid understanding of food safety and allergy management
• Passion for hospitality, food, and drink
• Good IT skills, including Microsoft Outlook and Office

Why Join Us?

At Chessington World of Adventures, career progression and development are built into everything we do. We have a strong track record of nurturing talent and promoting from within, and we actively invest in training and growth opportunities to help you build a long-term career with us.

Other great benefits include:

• Full Time, permanent role with a salary of £28,592.48
• Varied shifts, including mornings and evenings
• Merlin Magic Pass - free tickets for you and your family to enjoy Merlin Entertainments theme parks and attractions
• Exclusive discounts across Merlin Entertainments attractions
• Access to a benefits app with hundreds of discounts, online GP appointments, mental health support, and an Employee Assistance Programme
• Free staff parking
• A dynamic, exciting hospitality environment with a supportive team culture

About Aramark

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team – [e-mail]. Join us in fostering a workplace where everyone can achieve their full potential