Village Reception & Admin Coordinator - Part-Time

Retirement Villages Group; Saffron Walden; On-site; GBP 14,000 - 19,000; Part time

Job summary

Retirement Villages Group is seeking a friendly Administrator / Receptionist for Debden Grange in Saffron Walden. This part-time role (24 hours/week, Tue–Fri, 9.30am–3.30pm) focuses on front-of-house and admin tasks to create a warm, efficient village experience.

You’ll handle enquiries, bookings, payroll support and contribute to safe, well-organised operations. A people-focused, proactive approach is essential to thrive in our community.

Qualifications

• Previous administration and/or reception experience.
• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• The ability to prioritise tasks and work independently.
• A proactive and positive attitude.
• Experience supporting payroll administration would be advantageous, but is not essential.

Responsibilities

• Providing a professional, warm and welcoming reception service for residents, visitors and contractors.
• Greeting guests, managing enquiries and directing visitors appropriately.
• Answering and transferring telephone calls in a professional manner.
• Managing guest suite, meeting room and village space bookings.
• Maintaining visitor records, site directories and village communications.
• Supporting building security procedures and ensuring access protocols are followed.
• Assisting with payroll administration, timesheets and payroll-related enquiries.
• Maintaining accurate records and administrative systems.
• Providing general administrative support to the General Manager and wider village team.
• Supporting health and safety procedures, including emergency and evacuation processes.
• Helping maintain a safe, tidy and welcoming reception environment at all times.

Skills

Admin experience

Customer service

Organisational skills

IT literacy

Prioritisation

Proactive attitude

Payroll administration (advantageous)

Tools

Microsoft Office

Job description

Retirement Villages Group is seeking a friendly Administrator / Receptionist for Debden Grange in Saffron Walden. This part-time role (24 hours/week, Tue–Fri, 9.30am–3.30pm) focuses on front-of-house and admin tasks to create a warm, efficient village experience.

You’ll handle enquiries, bookings, payroll support and contribute to safe, well-organised operations. A people-focused, proactive approach is essential to thrive in our community.