Part-Time Village Concierge & Admin

Retirement Villages Group; Chorleywood; On-site; GBP 14,000 - 19,000; Part time

Job summary

Retirement Villages Group's Cedars Village in Chorleywood is seeking a friendly and organised Administrator / Receptionist. This part-time role is 20 hours per week, Monday to Friday, 1pm to 5pm, at a vibrant retirement village where residents and visitors are welcomed and supported.

As the first point of contact, you will handle front‑of‑house duties, admin tasks, bookings, payroll enquiries, and general village office support for the General Manager and team, helping to maintain a warm, safe,

Qualifications

• Previous administration and/or reception experience.
• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• The ability to prioritise tasks and work independently.
• A proactive and positive attitude.
• Experience supporting payroll administration would be advantageous, but is not essential.

Responsibilities

• Providing a professional, warm and welcoming reception service for residents, visitors and contractors.
• Greeting guests, managing enquiries and directing visitors appropriately.
• Answering and transferring telephone calls in a professional manner.
• Managing guest suite, meeting room and village space bookings.
• Maintaining visitor records, site directories and village communications.
• Supporting building security procedures and ensuring access protocols are followed.
• Assisting with payroll administration, timesheets and payroll-related enquiries.
• Maintaining accurate records and administrative systems.
• Providing general administrative support to the General Manager and wider village team.
• Supporting health and safety procedures, including emergency and evacuation processes.
• Helping maintain a safe, tidy and welcoming reception environment at all times.

Skills

Customer service

Communication

Organisational skills

IT skills

Payroll awareness

Tools

Microsoft Office

Job description

Retirement Villages Group's Cedars Village in Chorleywood is seeking a friendly and organised Administrator / Receptionist. This part-time role is 20 hours per week, Monday to Friday, 1pm to 5pm, at a vibrant retirement village where residents and visitors are welcomed and supported.

As the first point of contact, you will handle front‑of‑house duties, admin tasks, bookings, payroll enquiries, and general village office support for the General Manager and team, helping to maintain a warm, safe,