Receptionist / Administrator

Retirement Villages Group; Saffron Walden; On-site; GBP 14,000 - 19,000; Part time

Job summary

Retirement Villages Group is seeking a friendly Administrator / Receptionist for Debden Grange in Saffron Walden. This part-time role (24 hours/week, Tue–Fri, 9.30am–3.30pm) focuses on front-of-house and admin tasks to create a warm, efficient village experience.

You’ll handle enquiries, bookings, payroll support and contribute to safe, well-organised operations. A people-focused, proactive approach is essential to thrive in our community.

Qualifications

• Previous administration and/or reception experience.
• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• The ability to prioritise tasks and work independently.
• A proactive and positive attitude.
• Experience supporting payroll administration would be advantageous, but is not essential.

Responsibilities

• Providing a professional, warm and welcoming reception service for residents, visitors and contractors.
• Greeting guests, managing enquiries and directing visitors appropriately.
• Answering and transferring telephone calls in a professional manner.
• Managing guest suite, meeting room and village space bookings.
• Maintaining visitor records, site directories and village communications.
• Supporting building security procedures and ensuring access protocols are followed.
• Assisting with payroll administration, timesheets and payroll-related enquiries.
• Maintaining accurate records and administrative systems.
• Providing general administrative support to the General Manager and wider village team.
• Supporting health and safety procedures, including emergency and evacuation processes.
• Helping maintain a safe, tidy and welcoming reception environment at all times.

Skills

Admin experience

Customer service

Organisational skills

IT literacy

Prioritisation

Proactive attitude

Payroll administration (advantageous)

Tools

Microsoft Office

Job description

At Retirement Villages Group, we create vibrant communities where people can live well, stay independent and feel connected. We are looking for a friendly and organised Administrator / Receptionist to join our team at Debden Grange, our beautiful retirement village in Saffron Walden. This is a part-time position working 24 hours per week, Tuesday to Friday, 9.30am to 3.30pm.

As the first point of contact for residents, visitors and contractors, you'll play a key role in creating a warm welcome while providing essential administrative support to the village team. If you enjoy building relationships, staying organised and helping a community thrive, we'd love to hear from you.

About the role

This is a varied role that combines front-of-house responsibilities with administrative support. You'll be at the heart of village life, ensuring residents and visitors receive an exceptional experience while helping to keep day-to-day operations running smoothly.

What you'll be doing

• Providing a professional, warm and welcoming reception service for residents, visitors and contractors.
• Greeting guests, managing enquiries and directing visitors appropriately.
• Answering and transferring telephone calls in a professional manner.
• Managing guest suite, meeting room and village space bookings.
• Maintaining visitor records, site directories and village communications.
• Supporting building security procedures and ensuring access protocols are followed.
• Assisting with payroll administration, timesheets and payroll-related enquiries.
• Maintaining accurate records and administrative systems.
• Providing general administrative support to the General Manager and wider village team.
• Supporting health and safety procedures, including emergency and evacuation processes.
• Helping maintain a safe, tidy and welcoming reception environment at all times.

About you

You'll be an organised, approachable and customer-focused individual who enjoys working with people and can confidently manage a busy and varied workload.

We're looking for someone with:

• Previous administration and/or reception experience.
• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• The ability to prioritise tasks and work independently.
• A proactive and positive attitude.
• Experience supporting payroll administration would be advantageous, but is not essential.

Why join RVG?

At Retirement Villages Group, you'll be part of a team that genuinely makes a difference to people's lives. Every day you'll contribute to creating a welcoming, supportive environment where our residents can live independently and age well.

Our values guide everything we do:

• Age Well – We create a world where everyone has the opportunity to age well.
• Community – We believe in the power of community.
• Keep Improving – We get things done and find ways to keep improving.
• Invest Wisely – We treat every penny as if it were our own.
• Planet Positive – We recognise the climate emergency and work hard to have a positive impact on the planet.
• One Team – We support one another, learn together and celebrate success together.

Are looking for a rewarding role in a vibrant village community where no two days are the same, we'd love to hear from you.

Join Debden Grange and help create a place where people can age well, stay connected and truly feel at home!