Village Hospitality & Operations Manager

Audley Villages; Malvern; Remote; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

33 days holiday

Discount on food and drinks

Staff accommodation discounts

Learning and development

Employee discounts portal

Healthcare plan

Job summary

Audley Villages in the United Kingdom seeks an Operations Manager to lead the hospitality team across our village, ensuring owners and external customers receive the highest quality of service and experience.

You will be the face of the village operation, acting as host and operator, building relationships and deputising for the General Manager in their absence while ensuring compliance with all village procedures and policies.

Qualifications

• Food, beverage and leisure club management experience in a 4* or higher hospitality environment.
• Experience handling employee relations professionally and legally.
• People management experience including rota management, recruitment, onboarding and staff development.
• Proven ability to manage own Profit & Loss, costs, procurement and invoicing processes.
• Project management experience for event planning and management.
• Hands-on and flexible to cover village needs.
• Warm, professional and empathetic.

Responsibilities

• Lead and manage the team to ensure highest quality of service and experience for owners and external customers.
• Be the face of the village operation, acting as host and operator and building relationships.
• Deputy for the General Manager in their absence and ensure compliance with procedures and policies.

Skills

Food & beverage management

Leisure club management

People management

Rota management

Budgeting / P&L

Event planning

Job description

Audley Villages in the United Kingdom seeks an Operations Manager to lead the hospitality team across our village, ensuring owners and external customers receive the highest quality of service and experience.

You will be the face of the village operation, acting as host and operator, building relationships and deputising for the General Manager in their absence while ensuring compliance with all village procedures and policies.