Hospitality and Restaurant Manager

Audley Villages; Newcastle-under-Lyme; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Work life balance

Competitive salary

Company pension (5% employer)

33 days holiday (incl. bank holidays)

50% discount on food & drinks

Staff guest suites nationwide

Learning & development opportunities

Healthcare cash plan

Refer a friend bonus

Free uniform

Job summary

Audley Villages is recruiting for an Operations Manager (Hospitality/Restaurant) to lead the village hospitality team and ensure outstanding service for owners and guests. You will be the village face, hosting events and driving guest satisfaction across all dining and leisure facilities.

The role requires hands-on leadership, strong people management, P&L awareness, and the ability to maximise opportunities across our villages nationwide. A focus on compliance and developing staff is essential.

Qualifications

• Food, beverage and leisure club management experience in a 4 or higher hospitality environment is a must.
• Ability to deal with all employee relations issues professionally and legally.
• Experience in people management including rota management, recruitment, onboarding and staff development.
• Ability to manage own profit & loss, control costs and handle procurement and invoicing processes.
• Project management experience mainly for event planning and management.
• Hands on and flexible approach to cover a variety of tasks.
• Warm, professional and empathetic.

Responsibilities

• Lead and manage the village hospitality team to deliver high-quality service.
• Act as host and operator, building relationships with owners, customers and staff.
• Maximise business opportunities and ensure exceptional guest experiences.
• Ensure village procedures and policies are followed and compliance is maintained.
• Act as deputy for the General Manager in their absence.

Skills

Food & beverage management

People management

P&L management

Event planning

Procurement

Invoicing

Project management

Staff onboarding

Rota management

Job description

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our three brands, Mayfield Villages, Elysian Residences and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it. The Hospitality and Restaurant Manager, known internally as our Operations Manager is an integral part in the smooth running of Audley villages. You'll lead and manage the team to ensure that Audley Owners and External Customers have the highest quality of service and experience. You will be the face of the village operation acting as host and operator, building relationships and maximising all business opportunities. You will be responsible for ensuring the Village complies with all procedures and policies and you'll also act as a deputy for the General manager in their absence.

Requirements

• Food, beverage and leisure club management experience in a 4 or higher hospitality environment is a must.
• Ability to deal with all employee relations issues professionally and legally.
• Effective experience of people management including Rota management, recruitment, onboarding and staff development.
• Ability to manage own Profit & Loss, controlling costs and deal with procurement and invoicing processes.
• Project Management experience mainly for event planning and management (preferably).
• Hands on and flexible approach in order to be able to carry out a variety of tasks to the need of the village.
• Warm, professional and empathetic.

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 33 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…