Villa Specialist

C&M Travel Recruitment Ltd; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

One complimentary villa stay per year

Hybrid work arrangement

Job summary

Villa Specialist is recruiting for a luxury villa holiday role in London. The role involves taking full ownership of client bookings, using product and destination knowledge to craft tailored villa holidays, and delivering exceptional service from enquiry through post-sale support.

It requires proven villa/travel sales experience, strong relationship building and negotiation skills, and the ability to meet sales targets in a seasonal market.

Qualifications

• Proven travel sales experience with villa products.
• Strong relationship management and communication skills.
• Able to meet/exceed sales targets in a seasonal market.
• Well organised with good time management.
• Knowledge of worldwide destinations.
• Customer-focused with attention to detail.
• Team player who stays calm under pressure.
• European language knowledge is an advantage.

Responsibilities

• Own client bookings from first enquiry through post-sale process.
• Shape tailored villa holidays using product and destination knowledge.
• Handle calls, enquiries and emails for new bookings and support.
• Follow up leads to maximise conversions and exceed targets.
• Manage amendments, cancellations and additions.
• Proactively contact clients before travel to add extras and build loyalty.
• Upsell flights, transfers and experiences.

Skills

Sales targets

Relationship management

Negotiation

Time management

Destination knowledge

Target driven

Attention to detail

Team player

Languages

Job description

Villa Specialist

We are recruiting on behalf of a successful luxury villa holiday specialist, known for its handpicked portfolio of exceptional properties and its commitment to authentic, highly personalized service. They are looking for a dedicated and personable Villa Specialist with the travel industry experience and knowledge to turn a client's wish list into their perfect holiday.

Villa Specialist – Role & Responsibilities:

• Take full client ownership from first enquiry, throughout the entire booking and after sale process, building an excellent rapport and delivering exceptional service at every stage.
• Use your product and destination knowledge to shape tailored villa holidays, thinking creatively to offer the very best options and sell the full experience.
• Handle incoming calls, web enquiries and email requests promptly and efficiently, covering both new bookings and support for existing ones.
• Follow up every lead to convert as many enquiries as possible into confirmed bookings & aim to exceed agreed targets.
• Manage amendments, cancellations and additions accurately.
• Contact clients proactively ahead of travel to add extra touches, and afterwards to build loyalty and encourage repeat bookings.
• Maximise revenue by upselling flights, transfers and additional experiences such as private chefs, boat hire and excursions.

Villa Specialist – Skills & Experience Required:

• Proven experience in a villa specialist or travel sales role with experience of meeting and exceeding sales targets.
• Strong relationship management skills.
• Excellent selling, communication and negotiation abilities.
• Well organised, with strong prioritisation and time management skills.
• Good worldwide destination knowledge
• Highly motivated, target driven and used to working under pressure in a seasonal business.
• Excellent attention to detail and a genuinely customer focused approach.
• A strong team player who stays calm under pressure.
• Knowledge of a European language is an advantage, though not essential.

Villa Specialist – Additional Information:

• Salary circa £30k basic plus OTE of £10k to £15k per year
• Hybrid working in central London office, 3 days per week in the office.
• 37.5 hours per week, Monday to Friday 9 to 5.30 with Saturdays worked on a rota basis from 10 to 2 (3 to 4 per quarter)
• Willingness to work some evenings and weekends during peak periods.
• One complimentary villa stay per year!
• Great fit for candidates with a genuine passion for luxury travel and a strong track record in travel or villa sales.