Viewing Agent (Full-Time)

Rettie & Co; City of Edinburgh; On-site; GBP 21,000 - 27,000; Full time

Job summary

Rettie & Co in Edinburgh is seeking a Viewing Agent to manage property viewings and support the Lettings team. You will maximize conversion from viewings to tenancies while delivering exceptional customer service in line with Rettie’s brand.

You will handle viewing logistics, gather feedback for Portfolio Managers, and work closely with landlords to inform decision-making. A current driving licence and local knowledge are essential.

Qualifications

• Must hold a current, clean driving licence (minimum 12 months)
• Good knowledge of Edinburgh and the city geography
• Proficient with IT systems including MS Word, Excel and Outlook
• Excellent attention to detail
• Experience in a customer-facing role

Responsibilities

• Driving Portfolio Performance by delivering a highly effective viewing service
• Managing Administration with organised and diligent handling of viewings process
• Excelling in Client Care by providing detailed information on properties and the Rettie & Co. tenant application process
• Maintaining Company and Operational Standards by complying with policies and procedures

Skills

Driving licence

Customer service

Attention to detail

MS Office

Job description

Job Title:Viewing AgentLocation:10 Wemyss Place, EdinburghDepartment:LettingsReports to:Senior Property ManagerHours:37.5 hours per week, Monday to Friday, 09:00-17:30

About the role

As part of the Edinburgh Lettings Team, you will act as the principal viewer for all marketed properties and ensure that our viewings process is carried out in a highly efficient manner in order to best support the Portfolio Managers. You will demonstrate a clear understanding of, and a shared passion for, our beliefs and values.
You will seek to maximise the conversion rate of viewings to successful tenancies while providing exceptional customer service in keeping with the Rettie brand. In addition, you will work collaboratively with your colleagues to ensure that detailed and accurate feedback is collected to inform the decision-making processes of the Portfolio Managers and their Landlord clients.

Key responsibilities

You will be responsible for the following:
Driving Portfolio Performance – to be providing a highly effective viewings service, supporting the Portfolio Managers to improve the performance of their assets under management.
Managing Administration – to be organised and diligent in your administration of the viewings process.
Excelling in Client Care – take the time to ascertain the individual needs of all prospective tenants, ensuring they are provided with detailed information with regards to the property and the Rettie & Co. tenant application process.
Maintaining Company and Operational Standards – to ensure standards are met by complying with company policies and procedures.

Key requirements

• Must hold a current, clean driving licence and have held it for a minimum of 12 months
• Good knowledge of Edinburgh and the geography of the city
• Proficient in the use of IT systems, including MS Word, Excel, & Outlook
• Excellent attention to detail
• Experience in a customer-facing role

Competencies

• Customer Focus
• Communication
• Collaboration
• Problem Solving & Innovation
• Planning & Organising
• Positive Mindset