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Keepmoat Limited; Leyland, Blackburn, Wigan; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Pension scheme

Cycle to work scheme

Health assessments

Employee assistance programme

Volunteering day / Payroll giving

Development opportunities

Job summary

Keepmoat Limited is seeking a Customer Care Technician to inspect, diagnose and resolve defects in newly built homes. You will perform carpentry, painting and finishing tasks, manage materials, and keep customers informed with regular updates.

The role emphasizes excellent customer service, safety, and collaboration with the Customer Service team. You will work on site, using mobile tech and company systems to record progress and coordinate with contractors.

Qualifications

• Full UK Driving Licence.
• City & Guilds carpentry or painting qualification or time-served experience.
• Experience in housebuilding or property maintenance.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Inspect properties to identify defects and determine remedial works.
• Carry out multi-trade repairs such as carpentry, painting, plastering and finishing.
• Diagnose root causes of defects to support effective resolutions.
• Source and manage materials for remedial works cost-effectively.
• Maintain clear communication with customers through the process.
• Provide timely updates to Customer Service Coordinators on progress.

Skills

Carpentry

Painting

Multi-trade skills

Fault diagnosis

Customer service

Education

City & Guilds carpentry/painting qualification or time-served

Job description

Great homes start with great people. At Keepmoat our purpose is clear, we create communities and transform lives. Every year we build thousands of high-quality homes that help more people and families find a place to call their own.

As we continue to grow, we’re looking for talented people who want to do meaningful work, develop their careers and help shape the future of housebuilding.

As a Customer Care Technician, you will play a key role in delivering an exceptional aftercare service to customers by inspecting, diagnosing and resolving defects within newly built homes. Acting as a professional representative of Keepmoat, you will ensure all remedial works are completed to a high standard whilst maintaining excellent levels of customer communication and satisfaction.

Working closely with the Customer Service team, you will manage a variety of maintenance and repair tasks, provide updates on progress, and support the delivery of outstanding customer experiences that positively influence customer satisfaction measures, including HBF surveys and Trustpilot reviews.

Key responsibilities will include:

• Inspecting properties to identify defects and determine the scope of remedial works required.
• Carrying out a range of multi-trade repairs, including carpentry, painting, patch plastering and general finishing works.
• Diagnosing root causes of defects to support effective resolutions and contractor contra-charging where appropriate.
• Sourcing and managing materials required for remedial works in a cost-effective manner.
• Maintaining regular communication with customers, ensuring they are informed and reassured throughout the resolution process.
• Providing timely updates to Customer Service Coordinators regarding progress and completion of works.
• Building strong working relationships with internal teams, subcontractors and suppliers to drive efficient resolutions and prevent recurring issues.
• Supporting continuous improvement by identifying trends in customer complaints and recommending solutions.
• Ensuring all work is completed in line with company policies, procedures, health and safety requirements, and quality standards.
• Using mobile technology and company systems accurately to record activity, update job progress and manage workloads.

Skills, Experience and Qualifications

• Qualified Carpenter or Painter with a recognised City & Guilds qualification, or equivalent time-served experience.
• Previous experience within the housebuilding, construction or property maintenance sector.
• Strong multi-trade skills with the ability to undertake a variety of remedial and finishing works.
• Ability to work independently, prioritise workloads and manage multiple tasks effectively.
• Excellent problem-solving and fault-diagnosis skills.
• Demonstrable commitment to delivering outstanding customer service.
• Strong communication and interpersonal skills with the ability to build positive relationships with customers and colleagues.
• Flexible, reliable and proactive approach to work.
• Able to remain calm, professional and resilient when managing challenging situations.
• Competent in the use of mobile technology and digital systems.

Desirable Skills and Experience

• Experience across additional trade disciplines such as plumbing, tiling or plastering.
• Previous customer care or snagging experience within a residential housebuilding environment.
• Experience investigating recurring defects and implementing preventative solutions.

Qualifications

• Full UK Driving Licence.
• Qualified Carpenter or Painter with a recognised City & Guilds qualification, or equivalent time-served experience.

Why work for us?

• Competitive rates of pay
• Smart Holidays
• Company Pension Scheme
• Cycle to Work Scheme
• 5% discount on a Keepmoat home
• Exclusive offers and discounts
• Life Assurance and Health Assessments
• Employee Assistance Programme
• Volunteering Day and Payroll Giving
• Development opportunities to progress your career

Our values

• Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It’s about being respectful and working in a transparent and honest way.
• Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.
• Passionate - We care about what we do. We put pride and energy into delivering results. It’s important to us to do a good job.
• Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don’t offer a one size fits all solution; we are flexible and will tailor our services to our customers’ needs.

At Keepmoat, we believe that diversity makes us stronger. We are committed to creating an environment where colleagues feel they belong. We recognise the importance of building a workforce that reflects the diverse communities we serve.

We welcome applications from all suitably qualified candidates and are dedicated to ensuring our recruitment process is fair, accessible and free from discrimination. We are all about creating an inclusive workplace where everyone feels respected, valued and empowered.

HS&S Responsibilities

To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.

The Waterfront, Lakeside Boulevard, Doncaster DN4 5PL