Customer Service Coordinator

Keepmoat; Cambuslang; On-site; GBP 18,000 - 26,000; Full time

Job summary

Keepmoat, a leading UK housebuilder, is seeking a Customer Care Coordinator to provide an efficient, office-based service. You will liaise with customers, contractors, site teams and management to deliver high-quality after-sales support and ensure customer satisfaction.

The role involves maintaining CRM records, coordinating resources, and driving a strong 5-star customer service standard across projects. Experience in homebuilding or construction is beneficial, and you will work as part of a

Qualifications

• Customer care experience in the homebuilding/construction sector is advantageous.
• Ability to liaise with customers, sub-contractors, site managers and management teams.
• Adept at maintaining accurate CRM records and timely documentation.

Responsibilities

• Liaise with customers and sub-contractors to ensure after-sales/maintenance responses.
• Ensure materials and labour are planned before works start.
• Personally follow up with customers after legal completion to confirm satisfaction.
• Produce relevant documentation for customer care in a timely manner.
• Update the CRM system accurately to keep customer data current.

Skills

Customer care

Communication

Organisational skills

Team player

Tools

CRM software

Job description

Great homes start with great people. At Keepmoat our purpose is clear, we create communities and transform lives. Every year we build thousands of high-quality homes that help more people and families find a place to call their own.

As we continue to grow, we’re looking for talented people who want to do meaningful work, develop their careers and help shape the future of housebuilding.

The main purpose of this office based role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry.

The duties of the role include (but are not limited to);

• Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries
• Ensure all materials and labour required are available prior to starting works
• Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied
• Produce all relevant documentation relating to customer care accurately and in a timely manner
• Take responsibility for updating the CRM system in a timely and efficient manner to ensure accuracy of customer database

HS&S Responsibilities

To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.

Skills, Experience and Qualifications

We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience, who is creative and used to using their organisational and planning skills within a Customer Care environment. They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders.

Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.