Vice President, OPS Business Technology Liaison II

BNY Mellon; Manchester; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading global financial services company seeks a Vice President for the Business Technology Liaison role in Manchester. This position focuses on prioritizing and resolving production incidents for Custody Operations. Ideal candidates will demonstrate strong analytical, organizational, and communication skills. Familiarity with incident management processes is essential. Excellent compensation and benefits are offered, underscoring the company's commitment to employee growth and success.

Benefits

Highly competitive compensation

Generous paid leaves

Wellbeing programs

Access to flexible global resources

Qualifications

• Proven organizational excellence and internal networking.
• Strong analytical and problem-solving capabilities.
• Hands-on familiarity with incident management processes.

Responsibilities

• Coordinate prioritization of production incident fixes.
• Work with various stakeholders to understand issue impacts.
• Facilitate collaboration between technology and operations.

Skills

Organizational excellence

Analytical skills

Communication skills

Negotiation skills

Problem-solving capabilities

Job description

Vice President, Business Technology Liaison

At BNY, our culture allows us to run our company better and enables employees’ growth and success.As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Business Technology Liaison to join our Global Business Services (GBS) Support team. This role is located in Manchester. This role will support with the oversight, prioritisation and resolution of Production Incidents for the Custody Operations team.

In this role, you’ll make an impact in the following ways:

• Coordinate prioritization of production incident fixes, ensuring clear ownership and timely resolution. Ensure all problems are properly submitted, collaborate with the different stakeholders to ensure level of details correspond to Product Owners expectations.
• Work with technology, operations, Client Contact and product to understand impact of issues and prioritize fixes.
• Facilitate cross-functional collaboration by acting as the liaison between technology, operations and product stakeholders. Host regular meetings with a clearly documented Agenda prior to the meeting and actions following the meeting.
• Serve as the primary point of contact for stakeholders — gathering requirements, sharing updates, and aligning expectations.

To be successful in this role, we’re seeking the following:

• Proven organizational excellence, strong internal networking, and influencing skills to build consensus and drive resolution.
• Strong analytical and problem-solving capabilities.
• Communication and negotiation skills
• Subject-matter expertise in Income and Corporate Actions preferred to support with impact analysis and understanding of their associated risks
• Hands-on familiarity with incident management processes and agile methodologies.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.