VIBE Retail Associate – Customer Experience

Urban Outfitters; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discount off URBN brands

Private Medical Insurance

Season ticket loan

Cycle to work scheme

Continued development

Job summary

Urban Outfitters in Glasgow (157 Buchanan St) seeks a retail team member to support store management in creating a creative, engaging environment aligned with the VIBE philosophy. You will train peers, focus on customers during peak hours, and uphold merchandising and safety standards.

The role emphasizes strong communication, teamwork, and store operations, with perks supporting wellbeing and employee discounts within URBN brands.

Qualifications

• Previous experience in a retail environment is preferred.
• Awareness of the Urban Outfitters brand and its local appeal.
• Strong communication skills.

Responsibilities

• Deliver a positive, friendly experience by engaging customers through conversation and service.
• Upskill team members and contribute to daily department meetings.
• Operate tills, manage shipments, and keep fitting rooms and back stock organized.
• Support merchandising, ticketing, and in-store displays to reflect current trends.

Skills

Retail experience

Customer service

Communication skills

Job description

Urban Outfitters in Glasgow (157 Buchanan St) seeks a retail team member to support store management in creating a creative, engaging environment aligned with the VIBE philosophy. You will train peers, focus on customers during peak hours, and uphold merchandising and safety standards.

The role emphasizes strong communication, teamwork, and store operations, with perks supporting wellbeing and employee discounts within URBN brands.