VIBE-Driven Retail Sales Associate

Urban Outfitters; Cardiff; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Discount off URBN Brands

Season ticket loan

Cycle to work

Structured development

Job summary

Urban Outfitters in Cardiff is seeking a store-focused colleague to support the store management team, helping create a creative, guest-friendly environment and upholding the VIBE philosophy. You’ll engage customers, contribute to training peers and help run daily operations.

You should have strong communication, a retail mindset, and an awareness of the Urban Outfitters brand. The role offers opportunities for development and benefits such as staff discounts and health support.

Qualifications

• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers during prime time selling hours
• Provide a store experience that reflects the Company’s mystery shop standards
• Contribute to the overall VIBE by being positive, respectful and helpful to others
• Uphold Company standards and act as a positive role model to peers
• Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings
• Demonstrate proficiency in job knowledge (tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health & safety regulations
• Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit a familiarity with current product and trend awareness

Skills

Customer service

Teamwork

Communication

Job description

Urban Outfitters in Cardiff is seeking a store-focused colleague to support the store management team, helping create a creative, guest-friendly environment and upholding the VIBE philosophy. You’ll engage customers, contribute to training peers and help run daily operations.

You should have strong communication, a retail mindset, and an awareness of the Urban Outfitters brand. The role offers opportunities for development and benefits such as staff discounts and health support.