Vetting & Onboarding Specialist - Process & Training

Serco Limited

Knowsley

Hybrid

GBP 28,000 - 29,000

Full time

8 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Pension 6% employer matched

25 days leave + bank holidays

Life assurance 2x base salary if in/p9

Flexible working

Employee Assistance Programme

Serco Leisure Centre Discount 30%

Option to buy additional leave

Charitable payroll giving

Wide range of discounts

Job summary

Serco Limited is seeking a Specialist Vetting & Onboarding Coordinator to support the Team Manager in running a busy, high‑performing team. You will coordinate resources, deliver training, and drive continuous improvement across screening and vetting activities, while guiding colleagues to maintain service excellence.

The role requires strong communication, stakeholder management, and a proactive approach to improving processes.

Qualifications

Experience with screening and vetting processes including criminal checks, references, BPSS.
Strong knowledge of UK Right to Work legislation and acceptable documents.
Experience using HR and vetting systems such as SAP, ServiceNow, and UK Vetting platforms.
Excellent communication and stakeholder management skills.
Proven ability to coach and train colleagues to high performance.
Strong organisational skills with prioritisation and resource coordination.
Proactive approach to problem-solving and continuous improvement.

Responsibilities

Coordinate team workload, resources, rotas, and workflow queues to ensure service delivery targets are met.
Support with processing team administrative tasks, such as Right to Work Checks, Visa Expiry, Occupational Health and Audit management
Provide coaching, training, and ongoing support to Vetting & Onboarding Administrators.
Develop and maintain process documentation, training materials, guides, templates, and team resources.
Monitor quality standards and provide performance feedback to support colleague development.
Handle escalated queries, investigations, and complaints, ensuring timely resolution.
Support and lead change projects and continuous improvement initiatives.
Undertake second-check approvals and quality assurance activities.
Assist with onboarding activity relating to TUPE transfers and acquisitions, including Right to Work and employment screening checks.
Maintain expert knowledge of vetting legislation, policies, systems, and best practice.